In November 2019, T-Mobile suffered a severe data breach. Over a million pre-paid customers are believed to be affected.
According to T-Mobile, the following data might have been exposed in the data breach:
This information could be used by cybercriminals to commit fraud/identity theft and other crimes.
We have launched a group action against T-Mobile. Group actions can be a powerful tool and can have a bigger impact than a single claim.
IF YOU HAVE BEEN AFFECTED BY THE T-MOBILE DATA BREACH, WE CAN HELP YOU MAKE A NO-WIN, NO-FEE CLAIM FOR COMPENSATION.
T-Mobile was very unforthcoming about the data hack and did not provide additional information about the hack at the time of the breach.
For victims of the data breach, this stance was both unhelpful and potentially dangerous. Not least because, until they know the full picture, T-Mobile customers could still be at risk.
Our lawyers are currently considering launching a group litigation action for everyone who has had their data privacy violated in the T-Mobile data breach. This will depend on the details as they emerge. And specifically, how this breach relates to the UK.
T-Mobile has admitted that, once again, hackers have accessed its systems. The confirmation comes after some T-Mobile customer data was found listed for sale on a cybercriminal forum. The seller is asking for 6 bitcoin (around £203,000) for a 30 million subset of the data. The seller claims to be selling the rest of the data privately.
T-Mobile has revealed that it suffered a second customer data breach in 2020. On this occasion, we understand that customers in the UK are not affected. The company experienced four data breaches in just three years.
Find out more about making a group action claim for compensation against T-Mobile.
What does no-win, no-fee actually mean and are there really no costs if you appoint us?
We are one of the most experienced multi-claimant law firms in the UK.
Our GDPR, data breach and cybercrime specialists have a combined experience of over 50 years.
We represent clients in group actions and individual cases with innovation, resources, and expertise.
We work with expert barristers to ensure you get the very best level of legal support available.
We have all the resources and global expertise necessary to take on complicated cases and win.
We have offices in Chancery Lane, London and Liverpool City Centre, and the technology to provide a nationwide service.
We use technology to deliver a better legal experience to our clients.
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See our answers to the FAQs we get asked about the T-Mobile Data Breach.
So far, the details are vague. But it does look like a hacker was involved.
T-Mobile hasn’t disclosed how the breach took place, whether data was stolen or how long the data was exposed for. However, we do know that the breach was spotted in early November and that the relevant authorities have since been alerted.
T-Mobile has said that all affected individuals have been notified. However, it also says that, if you don’t receive a notification, this could be because they don’t have up-to-date contact information for you. So, all customers should check that they have up-to-date contact details on their account in the event that T-Mobile needs to reach them.
If you are a T-Mobile customer, it is also worth checking your spam folder and any old email accounts in case the email has gone there.
If you are/were a Prepaid T-Mobile customer, and you have not received a notification and would like to confirm if your information was impacted, please email privacy@t-mobile.com
The attack was spotted in early November 2019. And, according to T-Mobile, it moved to shut it down “immediately”. The company has also notified its users of the hack. However, for victims of this breach, that could be too little too late.
To join our T-Mobile data breach group action compensation claim, you will need to register with us. This guarantees that you will form part of the compensation claims that will be lodged by us.
If you cannot find this information, but T-Mobile has told you that you were involved in the data breach, just let us have the information you can find.
While each case is judged on its own merits, there are some things we would typically look for when it comes to when claiming compensation following a data breach, cybercrime or other GDPR violation:
With stolen data, cybercriminals can make purchases using your bank and credit cards, apply for credit in your name, set up fraudulent bank accounts and access your existing online accounts.
GDPR failures, cybercrime and data breaches can have a significant impact on you, both mentally and physically. They can cause or exacerbate anxiety, stress and other psychological conditions.
Keller Lenkner UK has been shortlisted at The British Legal Awards 2021 in the ‘Independent Law Firm of the Year’ and ‘Strategic Legal Operations Team of the Year’ categories. We have also been shortlisted for the ‘Disputes Boutique Firm of the Year’ award at this year’s The Lawyer Awards.
