EasyJet Data Breach Claim Compensation

Millions of EasyJet customers affected. Are you one of them?
If so, our group action can help.

Get justice for the EasyJet data breach

On 19th May 2020, EasyJet confirmed that it had been the target of a highly sophisticated hack.

All of this information can be used by cybercriminals to commit further crimes.

We have launched a group action against EasyJet. Group actions can be a powerful tool and can have a bigger impact than a single claim.



Why claim EasyJet data breach compensation?

Hold EasyJet to account for failing to protect your private information.

Receive financial compensation for your losses.

Force airlines to implement better data security.

Why did EasyJet not warn customers sooner?

EasyJet knew about the hack in January 2020. But it only warned customers whose credit card details were stolen in early April that year. All other customers were notified by the 26th of May.

Why did EasyJet take so long to tell customers that their data could be in the hands of cybercriminals? Especially as this put them at additional risk.


Talk to our expert data breach lawyers today on 0151 459 5850

EasyJet Data Breach Timeline

  • January 2020
    EasyJet discovered that it had been the victim of a data hack. It engaged forensic experts to investigate the issue. EasyJet also notified the National Cyber Security Centre and the Information Commissioner’s Office (ICO).
  • April 2020
    EasyJet notified those customers whose credit card details had been impacted in this breach.
  • 19th May 2020
    EasyJet finally admits publicly to the hack and reveals that nine million customer details were lost in data breach.
  • 26th May 2020
    By this date, all customers affected by the EasyJet data breach should have been informed by the airline.

Latest News

Plane window

Why didn’t EasyJet offer all victims compensation for its data breach?

In 2020, EasyJet admitted that the personal details of nine million customers and the financial data of over 2,000 passengers were accessed in a sophisticated cyber-attack. At that time, the airline made it clear that it did not want to offer compensation to the vast majority of victims.
This is an all too familiar story following a data breach. But, despite rumours that EasyJet might have offered a settlement to those at “significant financial risk”, we advised those victims to think very carefully before accepting any such offer should it be made. Here’s why…

Read More »



Find out more about making a group action claim for compensation against EasyJet.



What does no-win, no-fee actually mean and are there really no costs if you appoint us?

Why use Keller Lenkner UK to make a claim?

We are one of the most experienced multi-claimant law firms in the UK.

We represent clients in group actions and individual cases with innovation, resources, and expertise.

We work with expert barristers to ensure you get the very best level of legal support available.

We have all the resources and global expertise necessary to take on complicated cases and win.

We have offices in Chancery Lane London, Birmingham and Liverpool, and the technology to provide a nationwide service, so we can help clients across England & Wales.

We use technology to deliver a better legal experience to our clients.

We work on a no-win, no-fee basis.

We make the process straightforward and hassle-free.


Your questions answered

See our answers to the FAQs we get asked about the EasyJet Data Breach.

FAQs about the EasyJet data breach

On 19th May 2020, EasyJet confirmed that it had been the target of an attack from a highly sophisticated source.

The information included in the EasyJet data breach includes:

  • Financial data (including CVV numbers)
  • Email addresses
  • Travel information*.

*Travel details are those details that you input when booking a flight or holiday, such as your name, email address, origin airport and your destination, and departure date. 

Those involved booked flights from 17 October 2019 to 4 March 2020.

EasyJet reported itself to the Information Commissioner’s Office (ICO) and the National Cyber Security Centre. However, there was a significant delay before the airline told customers that their information was in the hands of cybercriminals.

While EasyJet was the victim of a cyber-attack, it is the one who controlled your personal information. If poor security processes allowed the breach to happen, EasyJet is responsible.

EasyJet has informed the UK’s Information Commissioner’s Office who will investigate the breach. The ICO said: “People have a right to expect that organisations will handle their personal information securely and responsibly. When that doesn’t happen, we will investigate and take robust action where necessary.”

Under current data protection legislation, EasyJet must inform everyone who is affected by this data breach. It is understood that customers involved in the EasyJet data breach will have been notified no later than the 26th of May. Everyone who had their financial information hacked was informed in early April. If you have been a customer of EasyJet, we advise you to keep an eye out for this communication (and check your spam folder in case it was directed there).

Register via our online form for further advice about what to do. We will keep your details (securely of course!) and add you to our list of claimants.

In 2020, we would expect any large business to have insurance in place to protect itself against cyberattacks and data breaches. Let’s face it, there are very few companies that don’t face cyber risk in this day and age. So EasyJet should be able to compensate victims properly.

If you have been a part of this breach you should have been contacted by EasyJet by 26th May 2020. Everyone who receives this confirmation can make a data breach claim.

Register with us ASAP. This guarantees that you will form part of the compensation claims that will be lodged by us. There are strict time limits in place for making data breach claims, so it’s important to act now.

To make the strongest possible claim on your behalf, we always ask for evidence to support your claim. This could include things like:

  • Evidence that you received an email from EasyJet saying your details were included in this breach
  • Evidence of any financial losses, distress, and/or inconvenience you have suffered as a result of the data breach. For example:
  • Bank statements
  • Correspondence (letters, emails, etc.) with banks, credit card providers, credit reference agencies, etc.
  • Credit score reports (with dates of any dips)
  • Details about medical appointments/prescriptions that relate to this data breach (e.g. due to distress/stress)
  • Evidence of any fraudulent transactions, fraud attempts, alerts, cancelled cards that relate specifically to the card details breached
  • Evidence of increased spam
  • Anything else that may be relevant to support your claim.

We would also seek confirmation that, as far as you are aware, your information was not put at risk by another data breach.

Please make sure you keep all supporting documents safe as these may be required at a later date.

What can you claim for?

While each case is judged on its own merits, there are some things we would typically look for when it comes to when claiming compensation following a data breach, cybercrime or other GDPR violation:

Financial loses

With stolen data, cybercriminals can make purchases using your bank and credit cards, apply for credit in your name, set up fraudulent bank accounts and access your existing online accounts.


GDPR failures, cybercrime and data breaches can have a significant impact on you, both mentally and physically. They can cause or exacerbate anxiety, stress and other psychological conditions.

Loss of privacy

Your data has value, and organisations must be held to account if they fail to protect your right to data privacy or otherwise do not uphold your GDPR rights.

How to protect yourself following a data breach or cybercrime

  • Contact your bank or credit card provider immediately if your financial data has been exposed.
  • Check all bills and emails for goods or services you have not ordered.
  • Check your bank account for unfamiliar transactions.
  • Alert your bank or credit card provider immediately if there is any suspicious activity.
  • Monitor your credit score for any unexpected dips.
  • Call Credit, Experian and Equifax to ensure credit isn’t taken out in your name.
  • Never provide your PIN or full password to anyone (even someone claiming to be from your bank).
  • Never been pressured into moving money to another account for fraud reasons. A legitimate bank won’t ask you to do this.
  • Follow the security instructions provided by the organisation that breached your data.
  • Never automatically click on any suspicious links or downloads in emails or texts.
  • Don’t assume an email or phone call is authentic just because someone has your details.
  • Be careful who you trust – criminals often use scare tactics to try and trick you into revealing your security details.
  • Know that, even if you recognise a name or number, it might not be genuine.
  • Don’t be rushed or pressured into making a decision. A trustworthy organisation would never force you to make a financial transaction on the spot.
  • Never provide your full password, pin or security code to someone over the phone (or via message). If a bank believes a transaction has been fraudulent, they will not ask for this information to cancel the transaction.
  • Listen to your instincts and ask questions if something feels “off”.
  • Refuse requests for personal or financial information and stop discussions if you are at all unsure.
  • Contact your bank or financial service provider on a number you know and trust to check if a communication is genuine.
  • Be cautious of unsolicited communications that refer you to a web page asking for personal data.
  • Don’t accept friend requests from people you don’t know on social media.
  • Review your online privacy settings.
  • Report suspected fraud attempts to the police and Action Fraud.
  • Register with the Cifas protective registration service to slow down credit applications made in your name.
  • Change your passwords regularly and use a different password for every account (a password manager can help with this).
  • Protect your devices with up-to-date internet security software.