How did the EasyJet data breach happen?
On 19th May 2020, EasyJet confirmed that it had been the target of an attack from a highly sophisticated source.
What data was exposed in the breach?
The information included in the EasyJet data breach includes:
- Financial data (including CVV numbers)
- Email addresses
- Travel information*.
*Travel details are those details that you input when booking a flight or holiday, such as your name, email address, origin airport and your destination, and departure date.
When was the data breached?
Those involved booked flights from 17 October 2019 to 4 March 2020.
How did EasyJet respond to the breach?
EasyJet reported itself to the Information Commissioner’s Office (ICO) and the National Cyber Security Centre. However, there was a significant delay before the airline told customers that their information was in the hands of cybercriminals.
Who was responsible for the data breach?
While EasyJet was the victim of a cyber-attack, it is the one who controlled your personal information. If poor security processes allowed the breach to happen, EasyJet is responsible.
Will the breach be investigated?
EasyJet has informed the UK’s Information Commissioner’s Office who will investigate the breach. The ICO said: “People have a right to expect that organisations will handle their personal information securely and responsibly. When that doesn’t happen, we will investigate and take robust action where necessary.”
How do I know if my details were breached?
Under current data protection legislation, EasyJet must inform everyone who is affected by this data breach. It is understood that customers involved in the EasyJet data breach will have been notified no later than the 26th of May. Everyone who had their financial information hacked was informed in early April. If you have been a customer of EasyJet, we advise you to keep an eye out for this communication (and check your spam folder in case it was directed there).
What should I do if my details were involved in this breach?
Register via our online form for further advice about what to do. We will keep your details (securely of course!) and add you to our list of claimants.
Is EasyJet insured?
In 2020, we would expect any large business to have insurance in place to protect itself against cyberattacks and data breaches. Let’s face it, there are very few companies that don’t face cyber risk in this day and age. So EasyJet should be able to compensate victims properly.
Can I make an EasyJet data breach claim?
If you have been a part of this breach you should have been contacted by EasyJet by 26th May 2020. Everyone who receives this confirmation can make a data breach claim.
How do I make a compensation claim against EasyJet?
Register with us ASAP. This guarantees that you will form part of the compensation claims that will be lodged by us. There are strict time limits in place for making data breach claims, so it’s important to act now.
What evidence do I need to claim against EasyJet?
To make the strongest possible claim on your behalf, we always ask for evidence to support your claim. This could include things like:
- Evidence that you received an email from EasyJet saying your details were included in this breach
- Evidence of any financial losses, distress, and/or inconvenience you have suffered as a result of the data breach. For example:
- Bank statements
- Correspondence (letters, emails, etc.) with banks, credit card providers, credit reference agencies, etc.
- Credit score reports (with dates of any dips)
- Details about medical appointments/prescriptions that relate to this data breach (e.g. due to distress/stress)
- Evidence of any fraudulent transactions, fraud attempts, alerts, cancelled cards that relate specifically to the card details breached
- Evidence of increased spam
- Anything else that may be relevant to support your claim.
We would also seek confirmation that, as far as you are aware, your information was not put at risk by another data breach.
Please make sure you keep all supporting documents safe as these may be required at a later date.