Airlines must take action to ensure that sensitive passenger information is kept secure. But, for British Airways, customer privacy does not look like a priority after a series of data protection failures at the airline.
In 2018, poor IT infrastructure caused a data privacy violation in which almost 400,000 British Airways customers had their bank card details stolen. This case is now one of the most severe cyber-attacks in UK history. When investigating this breach, a second data breach was uncovered.
To make matters worse, in 2019 a vulnerability within British Airway’s e-ticketing system was also exposed. And, in 2021, British Airways warned that some of its executive club members’ information may have been put at risk after another cyber hack.
Following an investigation into the 2018 data breach, British Airways has been fined £20 million by the Information Commissioner’s Office (ICO). The fine reflects the number of people whose information was affected and the likely impact on them. But this payment will not be used to compensate victims. The only way to get justice for the BA data breach is to make a compensation claim.
Almost 400,000 British Airways customers had their personal details and bank cards stolen in one of the most severe cyber-attacks in UK history. In response, the airline was issued a £20 million penalty by the Information Commissioner’s Office (ICO).
On 24 February 2021, SITA suffered a “highly sophisticated” attack on its IT systems. The SITA bookings and reservations system provides services to many airlines worldwide.
SITA is not British Airways’ booking and reservations system provider, and British Airways’ systems were not compromised in this attack. However, in an email to its Executive Cub members, British Airway warned that some of their information may have been put at risk in this cyber hack.
The British Airways data breaches were able to happen as the airline failed to implement reasonable and robust security processes. So, claiming compensation isn’t just in your best interests. The only way organisations will be persuaded to take their responsibilities seriously is by taking strong and decisive action.
Do you know exactly how much of your data is being collected, by whom, and for what purposes? Our data protection experts examine how much information is collected when you are travelling.
Too many airlines have poor security processes and are reliant on outdated legacy software. This creates vulnerabilities that can be easily exploited. And this makes airlines a very attractive target.
Keller Lenkner UK is one of only two firms pursuing legal action against British Airways and the deadline to join our action is fast approaching.
One of the most experienced multi-claimant law firms in the UK, our data breach specialists represent clients against large, well-funded companies. And, unlike some data breach lawyers, we have all the resources and expertise necessary to take on your case and win. So, why settle for less?
Find out more about making a group action claim for compensation against British Airways.
What does no-win, no-fee actually mean and are there really no costs if you appoint us?
We are one of the most experienced multi-claimant law firms in the UK.
Our GDPR, data breach and cybercrime specialists have a combined experience of over 50 years.
We represent clients in group actions and individual cases with innovation, resources, and expertise.
We work with expert barristers to ensure you get the very best level of legal support available.
We have all the resources and global expertise necessary to take on complicated cases and win.
We have offices in Chancery Lane London, Birmingham and Liverpool, and the technology to provide a nationwide service, so we can help clients across England & Wales.
We use technology to deliver a better legal experience to our clients.
We work on a no-win, no-fee basis.
We make the process straightforward and hassle-free.
See our answers to the FAQs we get asked about the British Airways Data Breach.
In 2018, poor IT infrastructure caused a data privacy violation in which almost 400,000 British Airways customers had their bank card details stolen. This case is now one of the most severe cyber-attacks in UK history.
When investigating the first data failure, a second data breach was also spotted at the airline. In this instance, 77,000 people had their names, addresses, email addresses and detailed payment information taken. The breach affected customers making reward bookings.
To make matters worse, in 2019 a vulnerability within British Airway’s e-ticketing system was also exposed.
All customers who booked flights online or via the app between 21 April 2018 and 28 July 2018 and/or 21 August 2018 and 5 September 2018 (using a debit or credit card) are affected and can make a British Airways data breach compensation claim with Keller Lenkner UK.
The customers who had their details stolen in the British Airways rewards bookings data breach can also join our data breach compensation claim.
We are no longer accepting any new clients to this action.
According to reports in the media, a cyber-criminal operation known as Magecart is behind the British Airways data breach. The group has been very active over the past three years.
A report by RiskIQ states that clues link the same operation to the British Airways breach. The company said the code found on the British Airways site was very similar. However, the code was modified to suit the way the airline’s website had been designed. Crucially, if RiskIQ, is right about how the attack worked, a cybersecurity researcher has told the BBC that “BA should have been able to see this”. So, the hack could have been very easily prevented.
Researchers at security firm Wandera uncovered unencrypted links within British Airways’s e-ticketing process. Furthermore, they have warned that this vulnerability means that attackers could easily intercept these links. This means that they could access and change the flight booking details and personal information of passengers.
The vulnerability with British Airways’s e-ticketing system may have also exposed the following sensitive passenger information:
To join our claim against British Airways, you need evidence that your data was involved in the data breach. British Airways should have emailed everyone involved in the violation, so if you still have that email, we can use that to start your claim.
However, in some cases, victims of the British Airways breach may not have received an email. For example, it might have gone into your spam folder and then been automatically deleted. If this is the case, you will need to provide alternative evidence*.
E.g. confirmation that proves that you booked flights online or via the British Airways app between 21 April 2018 and 28 July 2018 and/or 21 August 2018 and 5 September 2018 using a debit or credit card.
If you have not received confirmation about your involvement (or of you have lost this evidence), but suspect your information was breached, you can ask British Airways if you were put at risk. This is called making a subject access request (SAR).
In the UK, you can ask any organisation if your data was involved in a breach and a copy of this information should be provided free of charge. This is a legal right, and you can complain to the ICO if British Airways does not provide the information you have asked for.
The ICO has published a handy template for individuals who want to make a SAR.
As well as evidence that you purchased tickets from British Airways during the data breach periods, we will ask for:
Unfortunately yes, cybercriminals diverted some passengers to a fake website where hackers harvested further details. These could be used to commit further harm (e.g. in phishing attempts). Furthermore, because of this breach, many customers were forced to change their bank accounts or credit cards while others experienced theft, fraud, and emotional damage.
In 2020, the Information Commissioner’s Office (ICO) fined British Airways £20 million for failing to protect customer data. However, while the ICO has the power to impose hefty fines on organisations in breach of their duties it does not award compensation, so this money will not be given to victims of the breach. The only way to get British Airways data breach compensation is to make a claim.
According to reports in the media, a cyber-criminal operation known as Magecart is behind the British Airways data breach. But while BA was the victim of a cyber-attack, the business or organisation responsible is the one who controlled your personal information if they intentionally, negligently or recklessly allowed it to be lost, leaked or hacked. So, in this case, BA is responsible.
We cannot say for sure, but according to various media reports, British Airways has shown willingness to settle these claims and avoid Court.
If BA has contacted you to let you know that your data was involved in this data breach, you can sue for compensation. If you haven’t got an email from BA, but still think that you were involved in this breach, we ask that you provide:
Confirmation that, as far as you are aware, your card was not put at risk by another data breach.
We are no longer accepting any new clients to this action.
We are no longer accepting any new clients to this action.
While each case is judged on its own merits, there are some things we would typically look for when it comes to when claiming compensation following a data breach, cybercrime or other GDPR violation:
With stolen data, cybercriminals can make purchases using your bank and credit cards, apply for credit in your name, set up fraudulent bank accounts and access your existing online accounts.
GDPR failures, cybercrime and data breaches can have a significant impact on you, both mentally and physically. They can cause or exacerbate anxiety, stress and other psychological conditions.
Keller Lenkner UK has been shortlisted in three categories at the Modern Law Awards 2022. These categories are ‘Business Growth Award’, ‘Innovation of the Year’ and ‘Boutique Law Firm’. We have also been shortlisted for ‘Law Firm of the Year’ at the 2022 LexisNexis Legal Awards.
This follows our 2021 success where we were shortlisted in the ‘Independent Law Firm of the Year’ and ‘Strategic Legal Operations Team of the Year’ categories at The British Legal Awards, and the ‘Disputes Boutique Firm of the Year’ category at The Lawyer Awards.
