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Zoosk Data Breach

A wealth of personal information has been accessed by cybercriminals.
Keller Lenkner UK can help victims to claim compensation.

Have you been affected by the Zoosk data breach?

In May 2020, dating website and app Zoosk was the subject of a cyber-attack. The incident, which was carried out by hacking group ShinyHunters, resulted in the exfiltration of 30 million user records with approximately 85% of the platform’s community affected.

A wealth of information was stolen in the hack. And in the wrong hands, this could be used to carry out scams, financial fraud and identity theft. Following the breach, the data was listed on a popular cybercrime marketplace for $18,000 as part of a larger database.

The data breach was big news in the US, with users warned to change any accounts using the same password. Zoosk users were also advised to be wary of any unsolicited communications – especially those purporting to come from Zoosk – as cybercriminals routinely launch phishing and scam attempts using stolen data.

However, despite being a global dating service, which is available in over 80 countries, and which matches “singles all around the world,” Zoosk did not announce the data breach in the UK until later, and the breach did not get the same level of news coverage. 

Keller Lenkner UK is launching an action to help those involved in the Zoosk data security failure.  We strongly urge anyone who used Zoosk during or prior to May 11th 2020, and who has been informed that their data was involved in this hack, to register with us and we will keep them updated as developments unfold.

IF YOU ARE AFFECTED BY THE ZOOSK DATA BREACH, CONTACT US TO MAKE A NO-WIN, NO-FEE COMPENSATION CLAIM.

Why claim Zoosk data breach compensation?

Hold the guilty party to account for failing to protect your private information.

Receive financial compensation for your losses.

Force organisations to implement better data security.

Those affected by the Zoosk cyber-attack could have a compensation claim

Those affected by the Zoosk data breach are at serious risk of phishing attacks, fraud, and financial losses. Especially as they were not immediately warned that their information was at the mercy of cybercriminals.

The information stolen in the hack included: names, dates of birth, gender, email addresses, family structure, drinking habits, education level, geographic locations, password information, income levels, nicknames, physical attributes, relationship statuses, and smoking habits. Further, data relating to religion, ethnicity, political views, and sexual orientation was also exfiltrated. No payment or credit card information was compromised.

Those affected by the incident could have a compensation claim.

REGISTER TO FIND OUT MORE ABOUT THE ZOOSK UK ACTION.

Talk to our expert data breach lawyers today on 0151 459 5850

Zoosk Data Breach Timeline

  • May 2020
    Zoosk was the subject of a cyber-attack in which 30 million user records were exfiltrated by hackers.
  • 11 May 2022
    Zoosk learned that an unknown third party claimed to have accessed certain member information.
  • 28 June 2020
    Zoosk members were notified about the data breach.
  • July 2020
    A US class action lawsuit was launched over the Zoosk data breach.

Latest News

WHAT IS A GROUP ACTION?

 

Find out more about making a group action claim for compensation.

WHAT DOES NO-WIN, NO-FEE MEAN?

 

What does no-win, no-fee actually mean and are there really no costs if you appoint us?

Why use Keller Lenkner UK to make a claim?

We are one of the most experienced multi-claimant law firms in the UK.

We represent clients in group actions and individual cases with innovation, resources, and expertise.

We work with expert barristers to ensure you get the very best level of legal support available.

We have all the resources and global expertise necessary to take on complicated cases and win.

We have offices in Chancery Lane London, Birmingham and Liverpool, and the technology to provide a nationwide service, so we can help clients across England & Wales.

We use technology to deliver a better legal experience to our clients.

We work on a no-win, no-fee basis.

We make the process straightforward and hassle-free.

JOIN OUR NO-WIN, NO-FEE ZOOSK GROUP ACTION

Your questions answered

See our answers to the FAQs we get asked about the Zoosk data breach.

FAQs about the Zoosk data breach

In May 2020, dating website and app Zoosk was the subject of a cyber-attack. The incident, which was carried out by hacking group ShinyHunters, resulted in the exfiltration of 30 million user records. This data was then posted for sale on the dark web.

The information stolen in the hack included: names, dates of birth, gender, email addresses, family structure, drinking habits, education level, geographic locations, password information, income levels, nicknames, physical attributes, relationship statuses, and smoking habits. Further, data relating to religion, ethnicity, political views, and sexual orientation was also exfiltrated. No payment or credit card information was compromised.

If you used Zoosk during or prior to May 11th 2020, you could be affected by this breach.

Keller Lenkner UK is currently working closely with cyber security experts to find out exactly how this breach impacts users in the UK. If – as we suspect – these users are at risk, we will launch a group action claim in England & Wales. We strongly urge anyone who used Zoosk during or prior to May 11th 2020, and who has received an email to notify them that their data was involved in the hack, to register with us and we will keep them updated as developments unfold. There are no costs to register and no obligation to proceed.

A group action claim is where a group of people – sometimes even thousands of people – have been affected by the same issue. Group action cases are also known as class actions, multi-claimant, or multi-party actions.

There are no costs to join a claim. However, if your claim is successful, you may have to pay a ‘success fee’. This fee is taken from the compensation awarded to you. At Keller Lenkner UK, our success fee is competitive, and we make sure you are fully informed about any potential costs before you officially join our action. If you lose, you won’t have to pay a penny.

What can you claim for?

While each case is judged on its own merits, there are some things we would typically look for when it comes to when claiming compensation following a data breach, cybercrime or other GDPR violation:

Financial loses

With stolen data, cybercriminals can make purchases using your bank and credit cards, apply for credit in your name, set up fraudulent bank accounts and access your existing online accounts.

Distress

GDPR failures, cybercrime and data breaches can have a significant impact on you, both mentally and physically. They can cause or exacerbate anxiety, stress and other psychological conditions.

Loss of privacy

Your data has value, and organisations must be held to account if they fail to protect your right to data privacy or otherwise do not uphold your GDPR rights.
 

How to protect yourself following a data breach or cybercrime

  • Contact your bank or credit card provider immediately if your financial data has been exposed.
  • Check all bills and emails for goods or services you have not ordered.
  • Check your bank account for unfamiliar transactions.
  • Alert your bank or credit card provider immediately if there is any suspicious activity.
  • Monitor your credit score for any unexpected dips.
  • Call Credit, Experian and Equifax to ensure credit isn’t taken out in your name.
  • Never provide your PIN or full password to anyone (even someone claiming to be from your bank).
  • Never been pressured into moving money to another account for fraud reasons. A legitimate bank won’t ask you to do this.
  • Follow the security instructions provided by the organisation that breached your data.
  • Never automatically click on any suspicious links or downloads in emails or texts.
  • Don’t assume an email or phone call is authentic just because someone has your details.
  • Be careful who you trust – criminals often use scare tactics to try and trick you into revealing your security details.
  • Know that, even if you recognise a name or number, it might not be genuine.
  • Don’t be rushed or pressured into making a decision. A trustworthy organisation would never force you to make a financial transaction on the spot.
  • Never provide your full password, pin or security code to someone over the phone (or via message). If a bank believes a transaction has been fraudulent, they will not ask for this information to cancel the transaction.
  • Listen to your instincts and ask questions if something feels “off”.
  • Refuse requests for personal or financial information and stop discussions if you are at all unsure.
  • Contact your bank or financial service provider on a number you know and trust to check if a communication is genuine.
  • Be cautious of unsolicited communications that refer you to a web page asking for personal data.
  • Don’t accept friend requests from people you don’t know on social media.
  • Review your online privacy settings.
  • Report suspected fraud attempts to the police and Action Fraud.
  • Register with the Cifas protective registration service to slow down credit applications made in your name.
  • Change your passwords regularly and use a different password for every account (a password manager can help with this).
  • Protect your devices with up-to-date internet security software.

JOIN OUR NO-WIN, NO-FEE GROUP ACTION