In 2018, Ticketmaster admitted that it had experienced a huge data protection breach. The privacy violation happened when hackers exploited poor security at Ticketmaster and stole a wealth of personal and financial customer details. Cybercriminals can use these details to commit further crimes, and in many cases, this is precisely what has happened.
In 2020, the Information Commissioner’s Office (ICO) fined Ticketmaster £1.25 million for this breach. Following its investigation, the ICO ruled that Ticketmaster was negligent in safeguarding customer data due to insufficient security systems. But the ICO will not give the £1.25 million penalty to victims of this data breach (instead it goes to the Treasury). So, if you want Ticketmaster data breach compensation, you must make a claim.
Keller Lenkner UK has launched a Ticketmaster data breach group action to help people claim compensation and achieve justice. However, many people still do not know if their personal data was involved in this privacy violation. So, who exactly was affected by the Ticketmaster data breach?
People whose cards experienced fraudulent activity following the breach
According to the ICO:
- 60,000 payment cards belonging to Barclays Bank customers were subjected to known fraud related to the breach
- Monzo Bank replaced another 6,000 cards on suspicion of fraudulent use linked to this breach.
However, after a data breach it can often take months or even years for the full implications to be known. This is because data is often batched and sold in stages. So, many of those affected by the Ticketmaster data breach will have had their financial details stolen but not used (at least not yet).
People who have experienced financial loss and/or emotional distress
During its investigation, the ICO found that Ticketmaster has received approximately 997 complaints alleging financial loss and/or emotional distress because of the breach. Furthermore, when we reviewed the impact on our clients a year after the Ticketmaster security breach, we discovered that lots had suffered multiple fraudulent transactions on their payment cards, and many had suffered from distress and/or psychological trauma.
People who had either personal or financial data stolen
In total, 9.4 million people were notified as having been potentially affected by the Ticketmaster data breach, 1.5 million of whom were from the United Kingdom.
As well as those who had their financial details accessed, many others had their email addresses stolen in the violation. And, while this might not seem like a big deal, if your email account has been hacked, the consequences could be devastating. Not only does email account access give hackers access to lots of private data about you, but it also gives them a gateway into resetting passwords and accessing additional account information (such as your financial and social media accounts).
Furthermore, the Ticketmaster hackers also gained access to personally identifiable information (PII). PII includes any data that can be used to identify a specific individual, and if it gets into the wrong hands, it can be used to undertake fraud.
Did Ticketmaster breach your data?
To join our claim against Ticketmaster, you need evidence that your personal information was involved in the data breach. Ticketmaster has emailed those affected and everyone who received this communication can claim compensation.
However, in some cases, victims of the Ticketmaster breach may not have received an email. For example, it might have gone into your spam folder and been automatically deleted.
If you do not currently have confirmation that Ticketmaster breached your data you could:
- Supply alternative evidence that your data was accessed in this breach (e.g. confirmation that you bought, or attempted to buy, tickets between February and 23 June 2018). The data breach affects Ticketmaster, TicketWeb, and the resale website Get Me In!
- Contact Ticketmaster and ask if your data was exposed in this breach. This is called making a subject access request (SAR). The ICO has published a handy template for individuals who want to make a SAR.
Join our Ticketmaster data breach claim.
To join our Ticketmaster data breach group action compensation claim, you need to register with us. It is vital to sign up ASAP to ensure you do not miss out.
Keller Lenkner UK is the only law firm actively litigating this case in the UK at the time of this fine.
Our first multi-claimant action is being heard in the High Court. But, because of the number of people affected by the Ticketmaster data breach, we are now registering people interested in the outcome of our initial action, who might want to progress a further claim against Ticketmaster.