What’s happening with the Ticketmaster data breach group action?

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In 2018, cyber criminals hacked Ticketmaster’s website resulting in a significant data breach. Our data protection lawyers have since launched a group action against the ticketing giant, but what’s been happening with the Ticketmaster case?

What happened in the Ticketmaster data breach?

The Ticketmaster data breach happened in 2018 when the company suffered a security breach. This infringement occurred when chatbot software hosted by Inbenta Technologies was compromised by hackers. The Ticketmaster data breach affected Ticketmaster, TicketWeb, and the resale website Get Me In!

The malicious program was subsequently removed, but not before hackers accessed personal and financial details of up to up to 40,000 Ticketmaster customers in the UK.

UK customers who purchased, or attempted to buy, tickets between February and June 23rd, 2018 were put at risk.

What data was stolen?

The Ticketmaster data breach affected customer names, addresses, email addresses, phone numbers, payment details and Ticketmaster login details.

Many customers had their cards used fraudulently following the breach. In fact, over two-thirds of the people we are representing have suffered multiple fraudulent transactions on their payment cards. And, as a result, many went on to experience distress and/or psychological trauma.

Was Ticketmaster to blame?


So far, Ticketmaster’s defence strategy has been to blame a third-party supplier for the security breach. And, it is true that the hack occurred after attackers exploited a vulnerability in a single piece of JavaScript code provided by Inbenta Technologies.

However, just because Ticketmaster was a victim of a crime does not mean it is any less liable. Ticketmaster was still negligent in safeguarding customer data due to insufficient security systems.

Things to look out for


If you have been contacted by Ticketmaster and told that your details are at risk, you must be vigilant. But it might not be immediately apparent that data stolen in the Ticketmaster data breach is being used against you.

Signs that criminals have used your data following the Ticketmaster data breach include:

  • bills or emails showing goods or services you haven’t ordered
  • unfamiliar transactions from your account
  • an unexpected dip in your credit score
  • an increase in spam and unsolicited communications
  • phishing attempts that ask for your personal data or refer you to a web page asking for personal data.

What are we doing about it?

At Keller Lenkner UK, our expert data protection lawyers are helping victims of the Ticketmaster data breach to claim compensation. We’ve talked to hundreds of people who have been affected by this shocking privacy breach, and our compensation claim on behalf of hundreds of claimants is now in progress.

Can you still make a claim against Ticketmaster?


All affected customers have been contacted, and if you have been told that your details were accessed in the Ticketmaster data breach, it’s not too late for you to join our group action.  And it doesn’t matter if you haven’t lost out financially as a result of the Ticketmaster data hack. A personal data breach is digital theft and being the victim of a crime can have a significant impact on you mentally and physically. So, if the data breach has caused you stress or anxiety, then the law agrees that you are entitled to compensation.

In fact, because your data has value – both to cybercriminals and businesses – you can claim compensation for the breach, even if you have not suffered any loss or upset.

Thousands of people in the UK had their personal information compromised, so it’s vital to hold Ticketmaster to account for this appalling data privacy violation. By joining our group action you can:

  • hold Ticketmaster to account for failing to protect your private information
  • receive financial compensation for your distress and losses
  • force Ticketmaster and other organisations to implement better data security.

Making a claim is simple and doing so sends a message to organisations everywhere that they must do more to protect their customers and uphold their data privacy rights. Crucially, our multi-party action gives victims of the Ticketmaster data breach more power. Because, by joining together to fight for compensation, we become stronger together. There is strength in our numbers.

Contact Keller Lenkner UK’s expert data breach lawyers to discuss the Ticketmaster data breach.

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