Vision Direct Data Breach

Financial information accessed by cybercriminals.
Keller Lenkner UK can help victims to claim compensation.

Have you been affected by the Vision Direct data breach?

In January 2022, customers of Vision Direct were informed that their financial information might have been compromised in a data security incident.

The breach occurred after hackers accessed the Vision Direct website (www.VisionDirect.co.uk). Those affected by the breach placed an order online between 10.38am on Wednesday 22 December and 14.20pm on Friday 24 December 2021.

If you made a Vision Direct purchase online during this time, you could now be at risk.

According to an email from Vision Direct, “the financial information compromised during this time included credit or debit card numbers, expiry dates and CVV security codes. This information could be used to conduct fraudulent transactions and we recommend that you contact your bank or credit card provider immediately and follow their advice.”

Only customers who entered payment details during the breach period are at risk. This includes the following payment methods: Visa, Mastercard, Maestro and American Express. Customers who used other payment methods to make their purchases (e.g. PayPal, saved card details, etc.)  are not believed to be affected by the theft.

Organisations that handle sensitive customer data – including financial information – have a legal responsibility to keep it safe. If Vision Direct did not have adequate protections in place to protect its systems from cybercriminals, it must be held to account.

Worryingly, this is not the first Vision Direct customer data breach. In 2018, 16,300 customers were put at risk when the company discovered malware across its websites. On that occasion, 6,600 people may have had financial data compromised.

Keller Lenkner UK is launching an action to help those involved in the latest Vision Direct data security failure.


Why claim Vision Direct data breach compensation?

Hold the guilty party to account for failing to protect your private information.

Receive financial compensation for your losses.

Force organisations to implement better data security.

Those affected by the Vision Direct cyber-attack could have a compensation claim

Those affected by the Vision Direct data breach are at serious risk of fraud and financial losses. Vision Direct has warned those at risk to:

Review their credit card or bank account statements ASAP to check for unauthorised transactions or payments.

 Contact their bank or credit card provider immediately if they suspect fraud.

 Ask their bank to block any cards they may have used on the website during this time.

Those affected by the incident should have been informed and could have a compensation claim.



Talk to our expert data breach lawyers today on 0151 459 5850

Vision Direct Data Breach Timeline

  • Wednesday 22 December - Friday 24 December 2021
    Vision Direct experiences a major security breach when it is hacked.
  • 5 January 2022
    Vision Direct informs customers that they could be at risk and warns them to protect themselves from fraud and theft.

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Find out more about making a group action claim for compensation.



What does no-win, no-fee actually mean and are there really no costs if you appoint us?

Why use Keller Lenkner UK to make a claim?

We are one of the most experienced multi-claimant law firms in the UK.

We represent clients in group actions and individual cases with innovation, resources, and expertise.

We work with expert barristers to ensure you get the very best level of legal support available.

We have all the resources and global expertise necessary to take on complicated cases and win.

We have offices in Chancery Lane London, Birmingham and Liverpool, and the technology to provide a nationwide service, so we can help clients across England & Wales.

We use technology to deliver a better legal experience to our clients.

We work on a no-win, no-fee basis.

We make the process straightforward and hassle-free.


Your questions answered

See our answers to the FAQs we get asked about the Vision Direct data breach.

FAQs about the Vision Direct data breach

We don’t yet know the full circumstances of the incident. Vision Direct is working with the relevant data protection and enforcement authorities to investigate how this theft occurred. However, hackers were behind the breach.

The financial information compromised during this time included credit or debit card numbers, expiry dates and CVV security codes. As yet, there is no evidence that customer names, addresses, telephone numbers or email addresses were compromised during this attack.

If you placed an order on www.VisionDirect.co.uk  between 10.38am on Wednesday 22 December and 14.20pm on Friday 24 December 2021 you could now be at risk. Only customers who entered their payment details during this time are involved in this breach. Those affected by the incident should have been informed.

Anyone who thinks they might be involved should take immediate steps to protect themselves. As well as following the advice provided by Vision Direct, our data protection lawyers have created a handy guide to help keep you safe.

Vision Direct claims that it has resolved the immediate issue and has taken steps to prevent any further possibility of data theft. It has also made improvements to better detect any malicious attempts to access its website. However, this is of little comfort to those whose financial details have already been compromised.

Keller Lenkner UK is launching a no-win, no-fee group action claim to hold those responsible to account. Register with Keller Lenkner UK to discuss your case in confidence. There are no costs to register and no obligation to proceed.

A group action claim is where a group of people – sometimes even thousands of people – have been affected by the same issue. Group action cases are also known as class actions, multi-claimant, or multi-party actions.

There are no costs to join a claim. However, if your claim is successful, you may have to pay a ‘success fee’. This fee is taken from the compensation awarded to you. At Keller Lenkner UK, our success fee is competitive, and we make sure you are fully informed about any potential costs before you officially join our action. If you lose, you won’t have to pay a penny.

What can you claim for?

While each case is judged on its own merits, there are some things we would typically look for when it comes to when claiming compensation following a data breach, cybercrime or other GDPR violation:

Financial loses

With stolen data, cybercriminals can make purchases using your bank and credit cards, apply for credit in your name, set up fraudulent bank accounts and access your existing online accounts.


GDPR failures, cybercrime and data breaches can have a significant impact on you, both mentally and physically. They can cause or exacerbate anxiety, stress and other psychological conditions.

Loss of privacy

Your data has value, and organisations must be held to account if they fail to protect your right to data privacy or otherwise do not uphold your GDPR rights.

How to protect yourself following a data breach or cybercrime

  • Contact your bank or credit card provider immediately if your financial data has been exposed.
  • Check all bills and emails for goods or services you have not ordered.
  • Check your bank account for unfamiliar transactions.
  • Alert your bank or credit card provider immediately if there is any suspicious activity.
  • Monitor your credit score for any unexpected dips.
  • Call Credit, Experian and Equifax to ensure credit isn’t taken out in your name.
  • Never provide your PIN or full password to anyone (even someone claiming to be from your bank).
  • Never been pressured into moving money to another account for fraud reasons. A legitimate bank won’t ask you to do this.
  • Follow the security instructions provided by the organisation that breached your data.
  • Never automatically click on any suspicious links or downloads in emails or texts.
  • Don’t assume an email or phone call is authentic just because someone has your details.
  • Be careful who you trust – criminals often use scare tactics to try and trick you into revealing your security details.
  • Know that, even if you recognise a name or number, it might not be genuine.
  • Don’t be rushed or pressured into making a decision. A trustworthy organisation would never force you to make a financial transaction on the spot.
  • Never provide your full password, pin or security code to someone over the phone (or via message). If a bank believes a transaction has been fraudulent, they will not ask for this information to cancel the transaction.
  • Listen to your instincts and ask questions if something feels “off”.
  • Refuse requests for personal or financial information and stop discussions if you are at all unsure.
  • Contact your bank or financial service provider on a number you know and trust to check if a communication is genuine.
  • Be cautious of unsolicited communications that refer you to a web page asking for personal data.
  • Don’t accept friend requests from people you don’t know on social media.
  • Review your online privacy settings.
  • Report suspected fraud attempts to the police and Action Fraud.
  • Register with the Cifas protective registration service to slow down credit applications made in your name.
  • Change your passwords regularly and use a different password for every account (a password manager can help with this).
  • Protect your devices with up-to-date internet security software.