In January 2022, customers of Vision Direct were informed that their financial information might have been compromised in a data security incident.
The breach occurred after hackers accessed the Vision Direct website (www.VisionDirect.co.uk). Those affected by the breach placed an order online between 10.38am on Wednesday 22 December and 14.20pm on Friday 24 December 2021.
If you made a Vision Direct purchase online during this time, you could now be at risk.
According to an email from Vision Direct, “the financial information compromised during this time included credit or debit card numbers, expiry dates and CVV security codes. This information could be used to conduct fraudulent transactions and we recommend that you contact your bank or credit card provider immediately and follow their advice.”
Only customers who entered payment details during the breach period are at risk. This includes the following payment methods: Visa, Mastercard, Maestro and American Express. Customers who used other payment methods to make their purchases (e.g. PayPal, saved card details, etc.) are not believed to be affected by the theft.
Organisations that handle sensitive customer data – including financial information – have a legal responsibility to keep it safe. If Vision Direct did not have adequate protections in place to protect its systems from cybercriminals, it must be held to account.
Worryingly, this is not the first Vision Direct customer data breach. In 2018, 16,300 customers were put at risk when the company discovered malware across its websites. On that occasion, 6,600 people may have had financial data compromised.
Keller Lenkner UK is launching an action to help those involved in the latest Vision Direct data security failure.
IF YOU ARE AFFECTED BY THE VISION DIRECT DATA BREACH, CONTACT US TO MAKE A NO-WIN, NO-FEE COMPENSATION CLAIM.
Those affected by the Vision Direct data breach are at serious risk of fraud and financial losses. Vision Direct has warned those at risk to:
Review their credit card or bank account statements ASAP to check for unauthorised transactions or payments.
Contact their bank or credit card provider immediately if they suspect fraud.
Ask their bank to block any cards they may have used on the website during this time.
Those affected by the incident should have been informed and could have a compensation claim.
REGISTER TO FIND OUT MORE ABOUT THE KELLER LENKNER UK VISION DIRECT ACTION.
Financial information has been accessed by cybercriminals following a data breach at Vision Direct. If you have been affected, you could now be at serious risk of fraud and theft.
Find out more about making a group action claim for compensation.
What does no-win, no-fee actually mean and are there really no costs if you appoint us?
We are one of the most experienced multi-claimant law firms in the UK.
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See our answers to the FAQs we get asked about the Vision Direct data breach.
We don’t yet know the full circumstances of the incident. Vision Direct is working with the relevant data protection and enforcement authorities to investigate how this theft occurred. However, hackers were behind the breach.
The financial information compromised during this time included credit or debit card numbers, expiry dates and CVV security codes. As yet, there is no evidence that customer names, addresses, telephone numbers or email addresses were compromised during this attack.
If you placed an order on www.VisionDirect.co.uk between 10.38am on Wednesday 22 December and 14.20pm on Friday 24 December 2021 you could now be at risk. Only customers who entered their payment details during this time are involved in this breach. Those affected by the incident should have been informed.
Anyone who thinks they might be involved should take immediate steps to protect themselves. As well as following the advice provided by Vision Direct, our data protection lawyers have created a handy guide to help keep you safe.
Vision Direct claims that it has resolved the immediate issue and has taken steps to prevent any further possibility of data theft. It has also made improvements to better detect any malicious attempts to access its website. However, this is of little comfort to those whose financial details have already been compromised.
Keller Lenkner UK is launching a no-win, no-fee group action claim to hold those responsible to account. Register with Keller Lenkner UK to discuss your case in confidence. There are no costs to register and no obligation to proceed.
A group action claim is where a group of people – sometimes even thousands of people – have been affected by the same issue. Group action cases are also known as class actions, multi-claimant, or multi-party actions.
There are no costs to join a claim. However, if your claim is successful, you may have to pay a ‘success fee’. This fee is taken from the compensation awarded to you. At Keller Lenkner UK, our success fee is competitive, and we make sure you are fully informed about any potential costs before you officially join our action. If you lose, you won’t have to pay a penny.
While each case is judged on its own merits, there are some things we would typically look for when it comes to when claiming compensation following a data breach, cybercrime or other GDPR violation:
With stolen data, cybercriminals can make purchases using your bank and credit cards, apply for credit in your name, set up fraudulent bank accounts and access your existing online accounts.
GDPR failures, cybercrime and data breaches can have a significant impact on you, both mentally and physically. They can cause or exacerbate anxiety, stress and other psychological conditions.
Keller Lenkner UK has been shortlisted in three categories at the Modern Law Awards 2022. These categories are ‘Business Growth Award’, ‘Innovation of the Year’ and ‘Boutique Law Firm’. We have also been shortlisted for ‘Law Firm of the Year’ at the 2022 LexisNexis Legal Awards.
This follows our 2021 success where we were shortlisted in the ‘Independent Law Firm of the Year’ and ‘Strategic Legal Operations Team of the Year’ categories at The British Legal Awards, and the ‘Disputes Boutique Firm of the Year’ category at The Lawyer Awards.
