Ticketmaster data hack: what are the different types of data breaches?

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Ticketmaster has been fined £1.25 million by the Information Commissioner’s Office (ICO) for a significant data protection breach that occurred after cybercriminals hacked the company’s website.

But not everyone who is a victim of the Ticketmaster data hack has had the same information stolen. So, what are the different types of data breaches in this case?

Financial information stolen and used

Soon after the breach, some customers of Ticketmaster fell victim to theft, with their cards used on money transfer service Xendpay, Uber gift cards and Netflix (among others).

To make matters worse, according to digital bank Monzo, it warned Ticketmaster that something strange was going on two months before the business revealed its payment pages had been hacked. However, in responding to the bank’s concerns, Ticketmaster said that: “an internal investigation had found no evidence of a breach and that no other banks were reporting similar patterns.”

According to the ICO, 60,000 payment cards belonging to Barclays Bank customers were subjected to known fraud which related to the breach, and Monzo Bank replaced another 6,000 cards on suspicion of fraudulent use.

Anyone who has had their financial details stolen and used fraudulently has a claim for compensation.

Financial information stolen

Many of those affected by the Ticketmaster data breach will have had their financial details stolen but not used (at least not yet). And these people are also entitled to make a data breach compensation claim.

The law recognises the amount of damage that can be caused by worry and upset and following the hack, Ticketmaster received 997 complaints relating to financial loss and/or emotional distress.

Being the victim of a crime can have a significant impact on you mentally and physically, and the effects can include a lack of sleep, feeling ill, unsettled or confused. Stress can also affect your relationships with your friends, your family, and your job.

You can make a compensation claim if you have struggled emotionally following a data breach, even if you have not experienced any financial loss.

Email address stolen

If your email account has been hacked the consequences could be devastating. Not only does it give hackers access to lots of private data about you, but it also gives them a gateway into resetting passwords and accessing additional account information (such as your financial and social media accounts).

Sometimes hackers might even change your settings to forward a copy of every email you receive to themselves before you’ve had a chance to save your password. They might even start using your account as a gateway to your friends and contacts. Your email could also be passed on to third parties, so you become the target of sustained phishing attempts and spam.

So, if you have had your email address stolen it’s vital that you hold Ticketmaster to account.

Again, it doesn’t matter if there is no evidence of your data being used. If the distress of having your data in the hands of cybercriminals has caused you suffering, you can make a claim.

Other personal information stolen

In addition to financial information and email addresses, the Ticketmaster hackers also gained access to personally identifiable information (PII).

PII includes any data that can be used to identify a specific individual, and, if it gets into the wrong hands, it can be used to undertake identity fraud. 

For example, with enough information, cybercriminals can apply for credit in your name, set up fraudulent bank accounts and access your existing accounts.

Claim Compensation Now


Keller Lenkner UK is currently at an advanced stage of a High Court action against Ticketmaster on behalf of affected customers with the effects of the breach causing actual, and potential, financial harm, and psychological damage.

Keller Lenkner UK is the only law firm actively litigating this case in the UK at the time of this fine.

Because of the number of people affected by the Ticketmaster data breach, we are now registering people who are interested in the outcome of our initial action, and who might want to progress their claim against Ticketmaster.

Contact Keller Lenkner UK’s expert data breach lawyers to discuss the Ticketmaster data breach.

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