Takeover Fraud Claims

Make a no-win, no-fee account takeover fraud claim with our experienced cybercrime lawyers. 

Get justice for a takeover fraud violation


A form of identity theft, account takeover fraud (ATO) happens when a criminal gains access to an individual’s account and steals from them.

The worry caused by takeover fraud can be significant. Some victims suffer emotional stress and distress, and existing mental health conditions can be exacerbated. So, even if you get your money back, the impact of takeover fraud can be devastating.

At Keller Lenkner UK, our data breach lawyers help people to make successful takeover fraud claims to compensate for their loss and distress. Where enough people come forward, we do this by launching a group action case.


Contact us today for a free, no-obligation, assessment of your case.

Why make a takeover fraud compensation claim?

Hold organisations to account for failing to protect your private information.


Receive financial compensation for your losses.


Force organisations to implement better data security.

Common types of takeover scams


As more and more people shop and bank online, takeover fraud is on the rise.

Typical takeover scams include:

If you have been the victim of takeover fraud, or attempted takeover fraud, you should contact Action Fraud ASAP.  If you have lost money as a result of the scam, you must also report it as a crime.

Many takeover scams are highly targeted and come after a person’s data has been stolen in a data breach.

Getting your money back after a takeover scam

Get your money back following a takeover scam

  • Ask your bank/online provider to reimburse the stolen funds.*
  • If the bank refuses, you can take your case to the Financial Ombudsman.
  • Claim compensation if the crime happened because the necessary security processes were not in place.
  • Claim compensation if another organisation breached your data and this was used against you.

*Your bank (or another financial provider) can only refuse to reimburse stolen funds where you have shown a very significant degree of carelessness.

Takeover fraud and data breaches

Takeover fraud often happens following a data breach. Criminals use the data exposed in breaches (often usernames and passwords) to access a person’s online accounts. This is possible as people often use the same login details for multiple accounts.

Stolen data is easy to buy on the dark web, so if you are the victim of a data privacy violation, it is quite likely that different criminals could be trying to use your data against you.



If you have been the victim of online fraud or identity theft,

contact Action Fraud


Why use Keller Lenkner UK to make a data breach, GDPR violation, or cybercrime claim?

What can you claim for?

While each case is judged on its own merits, there are some things we would typically look for when it comes to when claiming compensation following a data breach, cybercrime or other GDPR violation:

Financial loses

With stolen data, cybercriminals can make purchases using your bank and credit cards, apply for credit in your name, set up fraudulent bank accounts and access your existing online accounts.


GDPR failures, cybercrime and data breaches can have a significant impact on you, both mentally and physically. They can cause or exacerbate anxiety, stress and other psychological conditions.

Loss of privacy

Your data has value, and organisations must be held to account if they fail to protect your right to data privacy or otherwise do not uphold your GDPR rights.

Are organisations doing enough to protect customers from data breaches and cybercrime?


In many cases, data hacks and cyber-attacks happen because of a failure to implement reasonable and robust processes. Often because of the cost needed to do this.

But, by not putting adequate processes and training in place, organisations are leaving customers open to an increased risk of cyber scams and avoidable mistakes that lead to data breaches.


Your questions answered

See our answers to the FAQs we get asked about takeover fraud.

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How to protect yourself following a data breach or cybercrime

  • Contact your bank or credit card provider immediately if your financial data has been exposed.
  • Check all bills and emails for goods or services you have not ordered.
  • Check your bank account for unfamiliar transactions.
  • Alert your bank or credit card provider immediately if there is any suspicious activity.
  • Monitor your credit score for any unexpected dips.
  • Call Credit, Experian and Equifax to ensure credit isn’t taken out in your name.
  • Never provide your PIN or full password to anyone (even someone claiming to be from your bank).
  • Never been pressured into moving money to another account for fraud reasons. A legitimate bank won’t ask you to do this.
  • Follow the security instructions provided by the organisation that breached your data.
  • Never automatically click on any suspicious links or downloads in emails or texts.
  • Don’t assume an email or phone call is authentic just because someone has your details.
  • Be careful who you trust – criminals often use scare tactics to try and trick you into revealing your security details.
  • Know that, even if you recognise a name or number, it might not be genuine.
  • Don’t be rushed or pressured into making a decision. A trustworthy organisation would never force you to make a financial transaction on the spot.
  • Never provide your full password, pin or security code to someone over the phone (or via message). If a bank believes a transaction has been fraudulent, they will not ask for this information to cancel the transaction.
  • Listen to your instincts and ask questions if something feels “off”.
  • Refuse requests for personal or financial information and stop discussions if you are at all unsure.
  • Contact your bank or financial service provider on a number you know and trust to check if a communication is genuine.
  • Be cautious of unsolicited communications that refer you to a web page asking for personal data.
  • Don’t accept friend requests from people you don’t know on social media.
  • Review your online privacy settings.
  • Report suspected fraud attempts to the police and Action Fraud.
  • Register with the Cifas protective registration service to slow down credit applications made in your name.
  • Change your passwords regularly and use a different password for every account (a password manager can help with this).
  • Protect your devices with up-to-date internet security software.