Simplify conveyancing cyber security incident

Multiple conveyancing firms impacted by security failure
Keller Lenkner UK can help victims to claim compensation.

Have you been affected by the Simplify conveyancing security incident?

Home movers across the UK were left unable to exchange, complete or move home due to a severe cyber failure. The incident happened when Simplify Group, a company that provides conveyancing services to several leading agencies, experienced a ‘major security breach’.

Because of the incident – thought to be a cyber-attack – Simplify was forced to take down many of its online systems. This left sellers and buyers in limbo as they were unable to proceed or complete their transactions.

Moving home is already a stressful and emotional experience. The additional anxiety and anguish caused by this breach is adding to the distress. In addition, because they have been unable to proceed with their sale/purchase, many of those affected had to find unexpected storage for possessions and temporary accommodation. As a result, they have lost out financially.

The breach is the subject of an ‘ongoing criminal investigation’. However, organisations that handle sensitive customer data have a legal responsibility to keep it safe. If Simplify did not have adequate protections in place to protect its systems from cybercriminals, it must be held to account.

Keller Lenkner UK is launching an action to help those involved in this data security failure. 


Why claim compensation?

Hold the guilty party to account for failing to protect your private information.

Receive financial compensation for your losses.

Force organisations to implement better data security.

Those affected by the Simplify conveyancing cyber-attack could have a compensation claim

Multiple conveyancing firms have been affected by the breach. These include Premier Property Lawyers, JS Law, DC Law, and Advantage Property Lawyers.

One in five property transactions in the UK are thought to use these companies, so most UK property chains will have at least one party using Simplify.

Those affected by the incident should have been informed and could have a compensation claim.


Talk to our expert data breach lawyers today on 0151 459 5850

Simplify conveyancing security breach timeline

  • 7 November 2021
    Simplify takes down its systems following a major security breach.
  • 8 November 2021
    Simplify reports the incident to the Council for Licensed Conveyancers (CLC).
  • 15 November 2021
    Simplify reports that its systems were restored, and it was working to get all transactions back on track.

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Find out more about making a group action claim for compensation.



What does no-win, no-fee actually mean and are there really no costs if you appoint us?

Why use Keller Lenkner UK to make a claim?

We are one of the most experienced multi-claimant law firms in the UK.

We represent clients in group actions and individual cases with innovation, resources, and expertise.

We work with expert barristers to ensure you get the very best level of legal support available.

We have all the resources and global expertise necessary to take on complicated cases and win.

We have offices in Chancery Lane London, Birmingham and Liverpool, and the technology to provide a nationwide service, so we can help clients across England & Wales.

We use technology to deliver a better legal experience to our clients.

We work on a no-win, no-fee basis.

We make the process straightforward and hassle-free.


Your questions answered

See our answers to the FAQs we get asked about the Simplify security incident.

FAQs about the Simplify Group security incident

We don’t yet know the full circumstances of the incident. However, it appears as if cybercriminals were behind the breach.

This has not yet been confirmed. However Simply has confirmed a ‘major security breach’.

Those affected by the incident should have been informed.

Anyone who thinks they might be involved in this data protection failure should take immediate steps to protect themselves. Find out more about how to do this here.

Keller Lenkner UK is launching a no-win, no-fee group action data breach claim to hold those responsible to account. Register with Keller Lenkner UK to discuss your case in confidence. Once signed up, we will keep you updated as developments unfold, and let you know when a claim can be officially launched. There are no costs to register and no obligation to proceed.

A group action claim is where a group of people – sometimes even thousands of people – have been affected by the same issue. Group action cases are also known as class actions, multi-claimant, or multi-party actions.

There are no costs to join a claim. However, if your claim is successful, you may have to pay a ‘success fee’. This fee is taken from the compensation awarded to you. At Keller Lenkner UK, our success fee is competitive, and we make sure you are fully informed about any potential costs before you officially join our action. If you lose, you won’t have to pay a penny.

What can you claim for?

While each case is judged on its own merits, there are some things we would typically look for when it comes to when claiming compensation following a data breach, cybercrime or other GDPR violation:

Financial loses

With stolen data, cybercriminals can make purchases using your bank and credit cards, apply for credit in your name, set up fraudulent bank accounts and access your existing online accounts.


GDPR failures, cybercrime and data breaches can have a significant impact on you, both mentally and physically. They can cause or exacerbate anxiety, stress and other psychological conditions.

Loss of privacy

Your data has value, and organisations must be held to account if they fail to protect your right to data privacy or otherwise do not uphold your GDPR rights.

How to protect yourself following a data breach or cybercrime

  • Contact your bank or credit card provider immediately if your financial data has been exposed.
  • Check all bills and emails for goods or services you have not ordered.
  • Check your bank account for unfamiliar transactions.
  • Alert your bank or credit card provider immediately if there is any suspicious activity.
  • Monitor your credit score for any unexpected dips.
  • Call Credit, Experian and Equifax to ensure credit isn’t taken out in your name.
  • Never provide your PIN or full password to anyone (even someone claiming to be from your bank).
  • Never been pressured into moving money to another account for fraud reasons. A legitimate bank won’t ask you to do this.
  • Follow the security instructions provided by the organisation that breached your data.
  • Never automatically click on any suspicious links or downloads in emails or texts.
  • Don’t assume an email or phone call is authentic just because someone has your details.
  • Be careful who you trust – criminals often use scare tactics to try and trick you into revealing your security details.
  • Know that, even if you recognise a name or number, it might not be genuine.
  • Don’t be rushed or pressured into making a decision. A trustworthy organisation would never force you to make a financial transaction on the spot.
  • Never provide your full password, pin or security code to someone over the phone (or via message). If a bank believes a transaction has been fraudulent, they will not ask for this information to cancel the transaction.
  • Listen to your instincts and ask questions if something feels “off”.
  • Refuse requests for personal or financial information and stop discussions if you are at all unsure.
  • Contact your bank or financial service provider on a number you know and trust to check if a communication is genuine.
  • Be cautious of unsolicited communications that refer you to a web page asking for personal data.
  • Don’t accept friend requests from people you don’t know on social media.
  • Review your online privacy settings.
  • Report suspected fraud attempts to the police and Action Fraud.
  • Register with the Cifas protective registration service to slow down credit applications made in your name.
  • Change your passwords regularly and use a different password for every account (a password manager can help with this).
  • Protect your devices with up-to-date internet security software.