Make a claim against Ticketmaster

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Ticketmaster was affected by a huge data hack in 2018. With early estimates suggesting that 40,000 people in the UK could be involved.

The Ticketmaster data hack compromised personal and financial information including customer names, addresses, email addresses, phone numbers, payment details and account login details. Worse, some customers had their cards used by cybercriminals.

Following the Ticketmaster data hack, an investigation is now underway by the Information Commissioner’s Office (ICO). If found responsible for this shocking data protection failure the ticket sales company will no doubt have to pay a hefty fine. However, this is little compensation for victims who have suffered financial loss and/or stress due to Ticketmaster’s possible negligence.

There is, however, some good news for Ticketmaster customers. Because even though the investigation is still ongoing, you can claim against Ticketmaster now.

Make a Ticketmaster compensation claim


Keller Lenkner UK is representing people who have been put at risk due to the Ticketmaster data hack. And we are doing this in a no-win, no-fee basis. This means, if your claim is not successful, you won’t have to pay a penny. 


What can you claim for?


While each case is judged on its own merits, there are some things we would typically look for when it comes to when claiming compensation following a data breach or cybercrime:

Financial losses

With stolen data, cybercriminals can make purchases using your bank and credit cards, apply for credit in your name, set up fraudulent bank accounts and access your existing online accounts.


Cybercrime and data breaches can have a significant impact on you, both mentally and physically. They can cause or exacerbate anxiety, stress and other psychological conditions.

Loss of privacy

Your data has value, and organisations must be held to account if they fail to protect your right to data privacy.

How to protect yourself following the Ticketmaster data hack


The Keller Lenkner UK expert data breach lawyers have provided some helpful tips.

Protect your finances
  • Contact your bank or credit card provider immediately if your financial data has been exposed
  • Check all bills and emails for goods or services you have not ordered
  • Check your bank account for unfamiliar transactions
  • Alert your bank or credit card provider immediately if there is any suspicious activity
  • Monitor your credit score for any unexpected dips
  • Call Credit, Experian and Equifax to ensure credit isn’t taken out in your name
  • Never provide your PIN or full password to anyone (even someone claiming to be from your bank)
  • Never been pressured into moving money to another account for fraud reasons. A legitimate bank won’t ask you to do this.
Be vigilant
  • Never automatically click on any suspicious links or downloads in emails or texts
  • Don’t assume an email or phone call is authentic just because someone has your details
  • Be careful who you trust – criminals often use scare tactics to try and trick you into revealing your security details
  • Know that, even if you recognise a name or number, it might not be genuine
  • Don’t be rushed or pressured into making a decision. A trustworthy organisation would never force you to make a financial transaction on the spot
  • Never provide your full password, pin or security code to someone over the phone (or via message). If a bank believes a transaction has been fraudulent, they will not ask for this information to cancel the transaction
  • Listen to your instincts and ask questions if something feels “off”
  • Refuse requests for personal or financial information and stop discussions if you are at all unsure
  • Contact your bank or financial service provider on a number you know and trust to check if a communication is genuine
  • Be cautious of unsolicited communications that refer you to a web page asking for personal data
  • Don’t accept friend requests from people you don’t know on social media
  • Review your online privacy settings.
Put some data protection best practices in place:
  • Register with the Cifas protective registration service to slow down credit applications made in your name
  • Change your passwords regularly and use a different password for every account (a password manager can help with this)
  • Protect your devices with up to date internet security software.

What should you do now?

To start a compensation claim following the Ticketmaster data hack, register with Keller Lenkner UK. Doing this guarantees that you will form part of the compensation claims that will be lodged by the firm. Once you have registered with us, it’s important to keep a ‘diary’ or note of events since the hack. This should include things like:

  • Whether your card been used without permission
  • If there are any transactions that your bank has picked up that you haven’t made
  • If you are getting more spam or junk email with your name on it
  • If you are anxious or worried at the thought of people being able to access your data.

Why choose Keller Lenkner to make a Ticketmaster data hack compensation claim?

At Keller Lenkner UK, our expert data breach lawyers help people to make successful cybercrime claims against companies that have failed to protect their data from fraudsters and hackers.

Specialists in data breach law, we understand what it takes to make a successful data breach claim, regardless of the type of organisation involved.

Contact Keller Lenkner UK’s expert data breach lawyers to discuss the Ticketmaster data breach.

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