Loqbox Data Breach Compensation

If you are, or have ever been, a LOQBOX customer, you are affected by this cyber-attack. Our group action can help.

Get justice for the LOQBOX data breach

Fintech startup LOQBOX – a company that helps people to improve their credit ratings – suffered a cyber-attack in February 2020.

The details stolen by cybercriminals included:

Some financial information was also breached – namely two digits of the bank account number used to make payments to LOQBOX and card expiry dates.

All of these can be used by cybercriminals to commit further crimes.

Keller Lenkner UK has launched a group action against LOQBOX. Group actions can be a powerful tool and can have a bigger impact than a single claim.


Why claim LOQBOX data breach compensation?

Hold LOQBOX to account for failing to protect your private information.

Receive financial compensation for your losses.

Force companies to implement better data security.

Why did LOQBOX not warn customers sooner?

There was a delay in letting customers know that LOQBOX had been hacked and that personal information had been compromised. This placed people at increased risk of fraud and might have caused more long-term distress.


LOQBOX Data Breach Timeline

  • 20th February 2020
    A cyber-attack on the LOQBOX computer system took place.
  • 28th February 2020
    Many customers received emails advising them of the breach. LOQBOX told customers it would not be offering compensation for the loss of personal data. Although it did say it was “extremely sorry”.

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Find out more about making a group action claim for compensation against LOQBOX.



What does no-win, no-fee actually mean and are there really no costs if you appoint us?

Why use Keller Lenkner UK to make a claim?

We are one of the most experienced multi-claimant law firms in the UK.

Our GDPR, data breach and cybercrime specialists have a combined experience of over 50 years.

We represent clients in group actions and individual cases with innovation, resources, and expertise.

We work with expert barristers to ensure you get the very best level of legal support available.

We have all the resources and global expertise necessary to take on complicated cases and win.

We have offices in Chancery Lane, London and Liverpool City Centre, and the technology to provide a nationwide service.

We use technology to deliver a better legal experience to our clients.

We work on a no-win, no-fee basis.

We make the process straightforward and hassle-free.


Your questions answered

See our answers to the FAQs we get asked about the LOQBOX Data Breach.

FAQs about the LOQBOX data breach

On 20 February 2020 there was a cyber-attack on the LOQBOX computer system.

The information compromised in the LOQBOX data hack included:

  • Customer names
  • Postal addresses
  • Dates of birth
  • Email addresses
  • Phone numbers.

Some financial information was also breached – namely two digits of the bank account number used to make payments to LOQBOX and card expiry dates. LOQBOX funds have not been affected by this data breach.

The information could be used by cybercriminals to commit identity fraud and financial theft, so customers of LOQBOX are right to be concerned.

Indeed, while LOQBOX states that “this information on its own cannot be used to access your bank accounts or other accounts”, it does acknowledge that this data could be used for phishing scams. This is where a fraudster poses as a legitimate organisation, the police, or someone else you trust to trick you into handing over sensitive information such as usernames and passwords.

LOQBOX became aware of the attack very shortly after it happened. It immediately took steps to protect your personal information and appointed a cyber-security expert to find out more about what happened.

The company has also taken additional steps to improve the defences of the LOQBOX computer system. And it is liaising with the relevant regulators – the FCA (Financial Conduct Authority) and the ICO (Information Commissioner’s Office). It has also reported the incident to the police.

However, LOQBOX claimed that it “could not contact you until we knew how you had been affected”

 It said:

The simple reason it took the time it did to respond is that we had to get our response right. We had cyber-security experts going through our systems, almost immediately, in order to understand what happened and who had been affected, but this took time. We instructed a specialist law firm to make sure that we were compliant with all the relevant regulations. We also made sure that the Information Commissioner’s Office and the Financial Conduct Authority were informed about exactly how we were responding. We really wanted to let you know sooner but felt it would have been irresponsible to contact our customers with only a partial picture because you would not have known what measures you should take to protect yourselves”.

LOQBOX has contacted those affected. Although it didn’t do so immediately. Some LOQBOX customers have found this confirmation in their spam folders.

If you are a LOQBOX customer, or if you have been a LOQBOX customer in the past, then you are affected by this cyber-attack and can make a compensation claim.

  • Evidence that you have received an email from LOQBOX saying your details have been affected
  • Evidence of any financial losses, distress, and/or inconvenience you have suffered as a result of the data breach. This includes things like:
    • Bank statements
    • Correspondence (letters, emails, etc.) with banks, credit card providers, credit reference agencies, etc.
    • Credit score reports (with dates of any dips)
    • Details about medical appointments/prescriptions that relate to this data breach (e.g. due to distress/stress)
  • Evidence of any fraudulent transactions, fraud attempts, alerts, cancelled cards that relate specifically to the details breached
  • Evidence of increased spam
  • Anything else that may be relevant to support your claim
  • Confirmation that, as far as you are aware, your information was not put at risk by another data breach.

If you cannot find this information, but LOQBOX has told you that you were involved in the data breach, just let us have the information you can find.

To join our LOQBOX data breach group action compensation claim, you will need to register with us. This guarantees that you will form part of the compensation claims that will be lodged by us.

What can you claim for?

While each case is judged on its own merits, there are some things we would typically look for when it comes to when claiming compensation following a data breach, cybercrime or other GDPR violation:

Financial loses

With stolen data, cybercriminals can make purchases using your bank and credit cards, apply for credit in your name, set up fraudulent bank accounts and access your existing online accounts.


GDPR failures, cybercrime and data breaches can have a significant impact on you, both mentally and physically. They can cause or exacerbate anxiety, stress and other psychological conditions.

Loss of privacy

Your data has value, and organisations must be held to account if they fail to protect your right to data privacy or otherwise do not uphold your GDPR rights.

How to protect yourself following a data breach or cybercrime

  • Contact your bank or credit card provider immediately if your financial data has been exposed.
  • Check all bills and emails for goods or services you have not ordered.
  • Check your bank account for unfamiliar transactions.
  • Alert your bank or credit card provider immediately if there is any suspicious activity.
  • Monitor your credit score for any unexpected dips.
  • Call Credit, Experian and Equifax to ensure credit isn’t taken out in your name.
  • Never provide your PIN or full password to anyone (even someone claiming to be from your bank).
  • Never been pressured into moving money to another account for fraud reasons. A legitimate bank won’t ask you to do this.
  • Follow the security instructions provided by the organisation that breached your data.
  • Never automatically click on any suspicious links or downloads in emails or texts.
  • Don’t assume an email or phone call is authentic just because someone has your details.
  • Be careful who you trust – criminals often use scare tactics to try and trick you into revealing your security details.
  • Know that, even if you recognise a name or number, it might not be genuine.
  • Don’t be rushed or pressured into making a decision. A trustworthy organisation would never force you to make a financial transaction on the spot.
  • Never provide your full password, pin or security code to someone over the phone (or via message). If a bank believes a transaction has been fraudulent, they will not ask for this information to cancel the transaction.
  • Listen to your instincts and ask questions if something feels “off”.
  • Refuse requests for personal or financial information and stop discussions if you are at all unsure.
  • Contact your bank or financial service provider on a number you know and trust to check if a communication is genuine.
  • Be cautious of unsolicited communications that refer you to a web page asking for personal data.
  • Don’t accept friend requests from people you don’t know on social media.
  • Review your online privacy settings.
  • Report suspected fraud attempts to the police and Action Fraud.
  • Register with the Cifas protective registration service to slow down credit applications made in your name.
  • Change your passwords regularly and use a different password for every account (a password manager can help with this).
  • Protect your devices with up-to-date internet security software.