How can you protect yourself following the OnePlus data breach?

OnePlus Phone & Box
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In November 2019, OnePlus emailed customers to let them know that their personal information was at risk. This is because a third-party hacked OnePlus and got their hands on sensitive customer data. The data exposed in the OnePlus data breach includes:

  • Names
  • Contact numbers
  • Email addresses
  • Shipping addresses

It does not appear that payment information or account passwords were obtained during the intrusion.

OnePlus has informed all impacted users by email. It has also warned these customers that they might now be the victims of spam and phishing emails as cybercriminals use this data to extort more information and commit financial/identity fraud against them.

If you haven’t received a notification yet, OnePlus says you have not been affected. However, if you have ever purchased a product from OnePlus, it is worth checking your spam folder and any old email accounts in case the email has gone there. If you were involved in the OnePlus data breach, you must take steps to keep yourself safe.

Protect yourself following the OnePlus hack 


While OnePlus said that payment details were not exposed, you should take steps to protect your finances. Also, all too often, cyber-criminals use the names and email addresses stolen in a data protection act breach to try and extract additional information from you (such as your banking details). As such, you must be on your guard following the OnePlus data breach. Furthermore, if you are concerned that your data might be at risk, there are some steps you can take to stop the threat from escalating.

Protect your finances
  • Contact your bank or credit card provider immediately if your financial data has been exposed
  • Check all bills and emails for goods or services you have not ordered
  • Check your bank account for unfamiliar transactions
  • Alert your bank or credit card provider immediately if there is any suspicious activity
  • Monitor your credit score for any unexpected dips
  • Call Credit, Experian and Equifax to ensure credit isn’t taken out in your name
  • Never provide your PIN or full password to anyone (even someone claiming to be from your bank)
  • Never been pressured into moving money to another account for fraud reasons. A legitimate bank won’t ask you to do this.
Be vigilant
  • Never automatically click on any suspicious links or downloads in emails or texts
  • Don’t assume an email or phone call is authentic just because someone has your details
  • Be careful who you trust – criminals often use scare tactics to try and trick you into revealing your security details
  • Know that, even if you recognise a name or number, it might not be genuine
  • Don’t be rushed or pressured into making a decision. A trustworthy organisation would never force you to make a financial transaction on the spot
  • Never provide your full password, pin or security code to someone over the phone (or via message). If a bank believes a transaction has been fraudulent, they will not ask for this information to cancel the transaction
  • Listen to your instincts and ask questions if something feels “off”
  • Refuse requests for personal or financial information and stop discussions if you are at all unsure
  • Contact your bank or financial service provider on a number you know and trust to check if a communication is genuine
  • Be cautious of unsolicited communications that refer you to a web page asking for personal data
  • Don’t accept friend requests from people you don’t know on social media
  • Review your online privacy settings.
Put some data protection best practices in place:
  • Register with the Cifas protective registration service to slow down credit applications made in your name
  • Change your passwords regularly and use a different password for every account (a password manager can help with this)
  • Protect your devices with up to date internet security software.

Should you make a OnePlus data breach compensation claim?


A data breach is a serious failure, and it is clear that OnePlus has neglected to protect its customers’ privacy rights.

Worryingly, this isn’t the first time that OnePlus has been involved in a data breach. In January 2018, OnePlus revealed that 40,000 online customers had their credit/debit card data stolen. In this data breach, hundreds of customers reported fraud on their accounts after paying over the OnePlus website.

Unfortunately, it doesn’t seem like OnePlus has learned from this mistake. So, if your data was involved in this breach, you should make a OnePlus compensation claim. Claiming compensation isn’t just in your best interests. It could also be the only way to ensure that organisations implement more secure processes.

Make a compensation claim with Keller Lenkner UK 



At Keller Lenkner UK, we have launched a no-win, no-fee group litigation action for everyone who has had their data privacy violated in the OnePlus data breach.

To become part of our group action, we need you to register with us. This guarantees that you will form part of the compensation claims that will be lodged by us.

We can take on your claim on a no-win, no-fee basis.

Specialists in data breach law, we understand what it takes to make a successful data breach claim.

Contact Keller Lenkner UK’s expert data breach lawyers to discuss the OnePlus data breach.

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