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Help & Support

At Keller Lenkner UK, our expert data breach lawyers provide regular help & support to lessen the impact of a data violation as much as possible.

Help & support for victims of data breaches, GDPR violations and cybercrime

At Keller Lenkner UK, our data breach lawyers are committed to helping those affected by cybercrime, GDPR violations and data breaches. Here is a list of organisations who might also be able to provide help at this time.
 

Jargon buster


Our handy data breach jargon buster explains some of the key legal phrases and terminology you might come across when making a claim.

The Information Commissioner's Office (ico)

If you are concerned about the way an organisation has handled your personal information, you should make a complaint to the ICO.

What is the Information Commissioner’s Office?

The Information Commissioner’s Office (ICO) is the UK’s data protection regulator. It exists to protect your information rights and data privacy. It also helps organisations to meet their obligations under the Data Protection Act (the UK’s interpretation of the GDPR).

If you discover that your personally identifiable information has been compromised in a data breach, you can ask the ICO to investigate why this happened.

The ICO has imposed substantial fines on organisations in breach of their duties. And, while the ICO does not award compensation to individuals, we can use evidence uncovered by the ICO to support your data protection compensation claim.

Latest action by the ICO

 

Organisations are legally obliged to tell you if they have breached your personal data. But all too often this isn’t happening. To find out if you have been involved in a data breach, look at some of the recent cases investigated by the ICO.

  • Leads Work Limited

    Leads Work Limited sent 2,670,140 marketing text messages to individuals without their consent, resulting in excess of 10,000 complaints, over a period of 41 days.  

  • Leads Work Limited

    Leads Work Limited sent 2,670,140 marketing text messages to individuals without their consent, resulting in excess of 10,000 complaints, over a period of 41 days.  

  • Muscle Foods Limited

    Muscle Foods Limited sent approximately 135,651,627 marketing emails and 6,354,426 marketing SMS messages to individuals without their consent, over a period of seven months.  

  • Muscle Foods Limited

    Muscle Foods Limited sent approximately 135,651,627 marketing emails and 6,354,426 marketing SMS messages to individuals without their consent, over a period of seven months.  

  • Valca Vehicle and Life Cover Agency Ltd

    Between 15 June 2020 and 20 July 2020 a total of 95,004 connected unsolicited direct marketing messages were received by subscribers, resulting in 114 complaints.

MAKE A DATA BREACH COMPLAINT

Concerned about the way your personal data has been handled? Make a complaint to the ICO.

Our expert data breach lawyers use evidence uncovered by the ICO to support your data protection compensation claim.

No. We can start a data breach action against an organisation without you going to the ICO, but we would always recommend this as a first step.

Personally identifiable information (PII) is any data that can be used to identify a specific individual – either on its own or together with other information.

Examples of PII include full names, bank account numbers, passport numbers, email addresses and a whole range of other data.

No. We can start a claim before the ICO has concluded its investigation. In some cases, actions are settled before an organisation has been fined by the ICO.

No. The ICO does not award data breach compensation to individuals.

Useful resources from the ICO

Action Fraud

Victims of online offences such as scams and financial/identity fraud should contact Action Fraud to report their loss.

What is Action Fraud?

At Keller Lenkner UK, we help clients in England and Wales with cybercrime claims. You can find out more about how we do this here.

If you have been scammed, defrauded or experienced cybercrime in England, Wales and Northern Ireland, you should also report this to Action Fraud.

Once you make a report, Action Fraud will provide you with a police crime reference number and your case will be passed to the relevant local police force/law enforcement agency for investigation. Action Fraud does not investigate the cases and cannot advise you on the progress of a case.

It is important to make a report via Action Fraud, as it uses this data to make reports and passes these to the National Fraud Intelligence Bureau (NFIB). The NFIB uses this data to identify serial offenders, organised crime groups and find emerging crime types.

REPORT A CRIME TO ACTION FRAUD

Victims of online offences such as scams and financial/identity fraud should contact Action Fraud to report their loss. You can do this online or via telephone. For any other form of cybercrime such as online stalking, harassment, or fears about sexual grooming, you should contact the police directly.
 

For more tips on how to keep your data safe, follow us on Twitter and Facebook.

Alternatively, if you have been the victim of a data breach, GDPR violation or cyber fraud, contact us to discuss your case in more depth.