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Help & Support

At Keller Lenkner UK, our expert data breach lawyers provide regular help & support to lessen the impact of a data violation as much as possible.

Help & support for victims of data breaches, GDPR violations and cybercrime

At Keller Lenkner UK, our data breach lawyers are committed to helping those affected by cybercrime, GDPR violations and data breaches. Here is a list of organisations who might also be able to provide help at this time.
 

Jargon buster


Our handy data breach jargon buster explains some of the key legal phrases and terminology you might come across when making a claim.

The Information Commissioner's Office (ico)

If you are concerned about the way an organisation has handled your personal information, you should make a complaint to the ICO.

What is the Information Commissioner’s Office?

The Information Commissioner’s Office (ICO) is the UK’s data protection regulator. It exists to protect your information rights and data privacy. It also helps organisations to meet their obligations under the Data Protection Act (the UK’s interpretation of the GDPR).

If you discover that your personally identifiable information has been compromised in a data breach, you can ask the ICO to investigate why this happened.

The ICO has imposed substantial fines on organisations in breach of their duties. And, while the ICO does not award compensation to individuals, we can use evidence uncovered by the ICO to support your data protection compensation claim.

Latest action by the ICO

 

Organisations are legally obliged to tell you if they have breached your personal data. But all too often this isn’t happening. To find out if you have been involved in a data breach, look at some of the recent cases investigated by the ICO.

  • HIV Scotland

    Scottish charity fined for contraventions of Articles 5(1)(f), 32(1) and 32(2) of the UK GDPR.

  • Your Home Improvements Ltd

    Your Home Improvements Ltd have been fined for making 1,718 unsolicited calls for direct marketing purposes to people who were registered with the Telephone Preference Service (TPS). This resulted in 4 complaints being made to the TPS and the Commissioner.

  • Your Home Improvements Ltd

    Your Home Improvements Ltd made 1,718 unsolicited calls for direct marketing purposes to people who were registered with the Telephone Preference Service (TPS). This resulted in 4 complaints being made to the TPS and the Commissioner.

  • We Buy Any Car Limited

    The ICO has fined We Buy Any Car Limited £200,000. It sent 191.4 million marketing emails and 3.6 million marketing SMS messages to individuals without fully satisfying the requirements of the soft opt in, resulting in 42 complaints to the Commissioner, over a period of twelve months. 

  • Saga Services Limited

    The ICO has fined Saga Services Ltd £150,000 for sending  messages containing direct marketing material, for which subscribers had not provided valid consent. 

MAKE A DATA BREACH COMPLAINT

Concerned about the way your personal data has been handled? Make a complaint to the ICO.

Our expert data breach lawyers use evidence uncovered by the ICO to support your data protection compensation claim.

No. We can start a data breach action against an organisation without you going to the ICO, but we would always recommend this as a first step.

Personally identifiable information (PII) is any data that can be used to identify a specific individual – either on its own or together with other information.

Examples of PII include full names, bank account numbers, passport numbers, email addresses and a whole range of other data.

No. We can start a claim before the ICO has concluded its investigation. In some cases, actions are settled before an organisation has been fined by the ICO.

No. The ICO does not award data breach compensation to individuals.

Useful resources from the ICO

Action Fraud

Victims of online offences such as scams and financial/identity fraud should contact Action Fraud to report their loss.

What is Action Fraud?

At Keller Lenkner UK, we help clients in England and Wales with cybercrime claims. You can find out more about how we do this here.

If you have been scammed, defrauded or experienced cybercrime in England, Wales and Northern Ireland, you should also report this to Action Fraud.

Once you make a report, Action Fraud will provide you with a police crime reference number and your case will be passed to the relevant local police force/law enforcement agency for investigation. Action Fraud does not investigate the cases and cannot advise you on the progress of a case.

It is important to make a report via Action Fraud, as it uses this data to make reports and passes these to the National Fraud Intelligence Bureau (NFIB). The NFIB uses this data to identify serial offenders, organised crime groups and find emerging crime types.

REPORT A CRIME TO ACTION FRAUD

Victims of online offences such as scams and financial/identity fraud should contact Action Fraud to report their loss. You can do this online or via telephone. For any other form of cybercrime such as online stalking, harassment, or fears about sexual grooming, you should contact the police directly.
 

For more tips on how to keep your data safe, follow us on Twitter and Facebook.

Alternatively, if you have been the victim of a data breach, GDPR violation or cyber fraud, contact us to discuss your case in more depth.