Find out if Ticketmaster breached your data

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Up to 40,000 people in the UK could have had their details compromised when cybercriminals hacked Ticketmaster’s systems. To join our Ticketmaster claim, you need evidence that your personal information was involved in this data breach. Ticketmaster has emailed those affected to inform them that their data was put at risk. Everyone who received this email can claim compensation.

However, in some cases, victims of the Ticketmaster breach may not have received this email. For example, it might have gone into their spam folders and been automatically deleted. So, if you were a Ticketmaster, GetMeIn! or TicketWeb customer between February 2018 and 23 June 2018, you need to find out if your data privacy rights were violated in this breach.

Find out if you can join the Ticketmaster data breach

Ticketmaster knows exactly who was impacted by this data breach. All you must do to find out if your details were exposed is to ask Ticketmaster if you were involved. This is called making a data subject access request (DSAR/SAR).

The following template can be used to make a Ticketmaster DSAR. And, once completed, you should send this to privacy@ticketmaster.co.uk

Data Subject Access Request

[Your Name][Your Address]

I am writing to you to request access to my personal data pursuant to Article 15 of the General Data Protection Regulation (GDPR).

Please advise as to whether my personal data was disclosed inadvertently by you in the Ticketmaster data breach that occurred between February 2018 and 23 June 2018 privacy breach.

In particular, please provide details on the following regarding my data:

  • What data was breached
  • How long my data was compromised
  • Your assessment of the risk of harm to me, because of the breach
  • A description of the measures taken or that will be taken to prevent further unauthorised access to my personal data.

I anticipate a reply to my request within one month as required under Article 12 GDPR.

I look forward to receiving your response.

Yours faithfully


Who is likely to be eligible to claim against Ticketmaster?

The Ticketmaster data breach affects up to 40,000 people who bought tickets between February 2018 and 23 June 2018. People who bought, or attempted to buy, tickets through Ticketmaster, GetMeIn! and TicketWeb had their personal information compromised in the cyber-attack.

The UK’s data protection regulator – the Information Commissioner’s Office (ICO) – has already found Ticketmaster to be in breach of its data protection obligations and has fined the business as a result. But any money received by the ICO goes back to the Treasury, not victims of the data breach.

The only way UK victims of the Ticketmaster data breach can get compensation for any harm and/or distress experienced is to take legal action.

Contact Keller Lenkner UK’s expert data breach lawyers to discuss the Ticketmaster data breach.

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