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Dixons Carphone Data Breach Compensation Claims

Millions of customers affected. Are you one of them?
If so, our group action can help.

Get justice for the Dixons Carphone data breach

The Dixons Carphone Warehouse data breach resulted in 10 million customer records being accessed from Currys PC World and Dixons Travel stores.

The details stolen by cybercriminals included:

The hackers also got access to the records of 5.9 million payments cards. All of these details can be used by cybercriminals to commit further crimes.

Dixons was fined £500,000 by the Information Commissioner’s Office (ICO) for failing to protect its customers. But this payment will not be used to compensate victims.

Keller Lenkner UK has launched a group action against Dixons. Group actions can be a powerful tool and can have a bigger impact than a single claim.

IF YOU HAVE BEEN AFFECTED BY THE DIXONS CARPHONE WAREHOUSE DATA BREACH, WE CAN HELP YOU MAKE A NO-WIN, NO-FEE CLAIM FOR DATA BREACH COMPENSATION.

Why claim Dixons data breach compensation?

Hold Dixons to account for failing to protect your private information.

Receive financial compensation for your losses.

Force retailers to implement better data security.

Holding Dixons Carphone to account


Dixons Carphone Warehouse was fined £500,000 by the Information Commissioner’s Office (ICO) for:

systemic failures in the way DSG Retail Limited safeguarded personal data

failures relating to basic, commonplace security measures

a complete disregard for the customers whose personal information was stolen.

But this payment will not be used to compensate victims.

JOIN THE KELLER LENKNER UK DATA BREACH GROUP ACTION TO GET THE JUSTICE YOU DESERVE.
 

Talk to our expert data breach lawyers today on 0151 459 5850

Dixons Data Breach Timeline

  • July 2017 to April 2018
    An attacker installed malicious software on 5,390 tills in branches of Currys PC World and Dixons Travel. During this period, the vulnerability went undetected and hackers were able to access a huge amount of personal data.
  • 5th April 2018
    Dixons Carphone became aware of the data breach. The company was unable to definitively state what data, or how much data, was exfiltrated.
  • 8th June 2018
    Dixons Carphone first notified the Information Commissioner’s Office (ICO) that it had suffered a cyber-attack. At this stage Dixons admitted that 5.9 million credit card numbers and 1.2 million records containing non-financial personal data had been accessed.
  • 30th July 2018
    Dixons Carphone revealed that 10 million customer records may have been accessed in the cyber-attack. That was ten times more people than the retailer first thought.
  • 9th January 2020
    The ICO fined Dixons Carphone £500,000. According to the ICO: “The contraventions in this case were so serious that we imposed the maximum penalty under the previous legislation, but the fine would inevitably have been much higher under the GDPR.”

Latest News

WHAT IS A GROUP ACTION?

 

Find out more about making a group action claim for compensation against Dixons Carphone.

WHAT DOES NO-WIN, NO-FEE MEAN?

 

What does no-win, no-fee actually mean and are there really no costs if you appoint us?

Why use Keller Lenkner UK to make a claim?

We are one of the most experienced multi-claimant law firms in the UK.

Our GDPR, data breach and cybercrime specialists have a combined experience of over 50 years.

We represent clients in group actions and individual cases with innovation, resources, and expertise.

We work with expert barristers to ensure you get the very best level of legal support available.

We have all the resources and global expertise necessary to take on complicated cases and win.

We have offices in Chancery Lane, London and Liverpool City Centre, and the technology to provide a nationwide service.

We use technology to deliver a better legal experience to our clients.

We work on a no-win, no-fee basis.

We make the process straightforward and hassle-free.

JOIN OUR NO-WIN, NO-FEE DIXONS CARPHONE GROUP ACTION

Your questions answered

See our answers to the FAQs we get asked about the Dixons Carphone Data Breach.

FAQs about the Dixons Carphone data breach

A massive data breach hit the company in 2017. The breach affected Currys PC World and Dixons Travel stores. Details stolen by cybercriminals included names, addresses, phone numbers, dates of birth, and email addresses. All of which can be used by cybercriminals to commit further crimes. The hackers also got access to the records of 5.9 million payments cards.

On Jan 9th, 2020, Dixons Carphone Warehouse was fined £500,000 by the Information Commissioner’s Office (ICO). According to the ICO, “The contraventions in this case were so serious that we imposed the maximum penalty under the previous legislation, but the fine would inevitably have been much higher under the GDPR.”

The ICO investigated the breach and found:

  • Systemic failures in the way DSG Retail Limited safeguarded personal data
  • Failures relating to basic, commonplace security measures
  • A complete disregard for the customers whose personal information was stolen.

No, while the ICO has the power to impose hefty fines on organisations in breach of their duties, it does now award compensation. However, now that the ICO has found Dixons Carphone Warehouse guilty of failing to protect your data, we can use this evidence to support your data breach compensation claim.

While Dixons Carphone was the victim of a cyber-attack, the business or organisation responsible is the one who controlled your personal information if they intentionally, negligently or recklessly allowed it to be lost, leaked or hacked. So, in this case, Dixons Carphone is responsible.

What can you claim for?

While each case is judged on its own merits, there are some things we would typically look for when it comes to when claiming compensation following a data breach, cybercrime or other GDPR violation:

Financial loses

With stolen data, cybercriminals can make purchases using your bank and credit cards, apply for credit in your name, set up fraudulent bank accounts and access your existing online accounts.

Distress

GDPR failures, cybercrime and data breaches can have a significant impact on you, both mentally and physically. They can cause or exacerbate anxiety, stress and other psychological conditions.

Loss of privacy

Your data has value, and organisations must be held to account if they fail to protect your right to data privacy or otherwise do not uphold your GDPR rights.
 

How to protect yourself following a data breach or cybercrime

  • Contact your bank or credit card provider immediately if your financial data has been exposed.
  • Check all bills and emails for goods or services you have not ordered.
  • Check your bank account for unfamiliar transactions.
  • Alert your bank or credit card provider immediately if there is any suspicious activity.
  • Monitor your credit score for any unexpected dips.
  • Call Credit, Experian and Equifax to ensure credit isn’t taken out in your name.
  • Never provide your PIN or full password to anyone (even someone claiming to be from your bank).
  • Never been pressured into moving money to another account for fraud reasons. A legitimate bank won’t ask you to do this.
  • Follow the security instructions provided by the organisation that breached your data.
  • Never automatically click on any suspicious links or downloads in emails or texts.
  • Don’t assume an email or phone call is authentic just because someone has your details.
  • Be careful who you trust – criminals often use scare tactics to try and trick you into revealing your security details.
  • Know that, even if you recognise a name or number, it might not be genuine.
  • Don’t be rushed or pressured into making a decision. A trustworthy organisation would never force you to make a financial transaction on the spot.
  • Never provide your full password, pin or security code to someone over the phone (or via message). If a bank believes a transaction has been fraudulent, they will not ask for this information to cancel the transaction.
  • Listen to your instincts and ask questions if something feels “off”.
  • Refuse requests for personal or financial information and stop discussions if you are at all unsure.
  • Contact your bank or financial service provider on a number you know and trust to check if a communication is genuine.
  • Be cautious of unsolicited communications that refer you to a web page asking for personal data.
  • Don’t accept friend requests from people you don’t know on social media.
  • Review your online privacy settings.
  • Report suspected fraud attempts to the police and Action Fraud.
  • Register with the Cifas protective registration service to slow down credit applications made in your name.
  • Change your passwords regularly and use a different password for every account (a password manager can help with this).
  • Protect your devices with up-to-date internet security software.

JOIN OUR NO-WIN, NO-FEE DIXONS GROUP ACTION