In January 2020, Dixons Carphone was fined half a million pounds for failing to protect its customers’ personal data. The Dixons Carphone Warehouse data breach resulted in 10 million customer records being accessed from Currys PC World and Dixons Travel stores.
The details stolen by the cybercriminals included names, home addresses, phone numbers, dates of birth and email addresses. The hackers also got access to the records of 5.9 million payments cards. All these details can be used by cybercriminals to commit further crimes.
But where are we up to in this case? And what has happened so far?
The ICO investigation
The ICO investigation found:
- systemic failures in the way DSG Retail Limited safeguarded personal data
- failures relating to basic, commonplace security measures
- a complete disregard for the customers whose personal information was stolen.
Following the ICO’s fine, we launched a Dixons Carphone data breach claim
If you were a customer/potential customer of Dixons Retail Group (DRG) – which includes Currys PC World and Dixons Travel stores – between 2015 and 2018 it is likely you were affected by this breach. You could be affected if you bought a product outright or on finance, attempted to buy a product on finance but were refused, or if you took a support product or warranty out with DRG in that time.
At Keller Lenkner UK, we have launched a group action claim against DRG. Group actions can be a powerful tool and can have a bigger impact than a single claim.
IF YOU HAVE BEEN AFFECTED BY THE DIXONS CARPHONE WAREHOUSE DATA BREACH, WE CAN HELP YOU MAKE A NO-WIN, NO-FEE CLAIM FOR COMPENSATION.
We can take on your claim on a no-win, no-fee basis, so you have nothing to lose.