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Did your bank issue a new card after the Ticketmaster data breach?

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In 2020, the ICO fined Ticketmaster £1.25 million for failing to protect its customers. This came after cybercriminals hit Ticketmaster’s systems in 2018, affecting around 40,000 people in the UK and compromising their personal and financial information.

At Keller Lenkner UK, we have launched a Ticketmaster data breach group action to help victims claim compensation and achieve justice. But many people still do not know if their personal data was involved in this privacy violation.

Indeed, while Ticketmaster has emailed those affected to inform them that their data was put at risk, in some cases, victims of the breach may not have received this email. For example, it might have gone into your spam folder and been automatically deleted. If this is the case, you will need to supply alternative evidence that you were impacted by this breach.

Did you need a new bank card?

One thing we look for when assessing whether someone was impacted by this breach is whether their bank issued a new card because of the Ticketmaster data breach.

  • According to the ICO, 60,000 payment cards belonging to Barclays Bank customers were subjected to known fraud related to the breach, and Monzo Bank replaced another 6,000 cards on suspicion of fraudulent use.
  • In addition, nine months after the Ticketmaster data breach, two high street banks began sending out replacement credit and debit cards for customers who might have been put at risk. The Royal Bank of Scotland (RBS) and NatWest wrote to some customers informing them that they would be issued replacement cards following the Ticketmaster breach.

Obviously, the banks are in no way responsible for the Ticketmaster data breach. But as such hacks become increasingly common, how banks react to protect their customers following such violations has never been more important.

What other evidence will we look for?

If you do not have confirmation from Ticketmaster that you were involved in this breach, we will ask you for:

  • Evidence that you purchased, or attempted to buy, tickets between February and 23 June 2018 (e.g. a booking ref)
  • Evidence of any cancelled cards that relate specifically to the card you used to purchase the tickets with.
  • Evidence of any emotional distress suffered because of this breach.
  • Signs that criminals have used your data following the Ticketmaster security breach. For example, bills or emails showing goods or services you have not ordered, unfamiliar transactions from your account, an unexpected dip in your credit score, an increase in spam and unsolicited communications, phishing attempts that ask for your personal data or refer you to a web page asking for personal data, etc.
  • Confirmation that, as far as you are aware, your card was not put at risk by another data breach.

Although you do not need all this to claim.

How do I make a data breach claim?

Register today to join our Ticketmaster data breach group action compensation claim. It is vital to sign up ASAP to ensure you do not miss out. Keller Lenkner UK is the only law firm actively litigating this case in the UK at the time of this fine.

Our first multi-claimant action is being heard in the High Court. But, because of the number of people affected by the Ticketmaster data breach, we are now registering people who are interested in the outcome of our initial action and who might want to progress a further claim against Ticketmaster.

Contact Keller Lenkner UK’s expert data breach lawyers to discuss the Ticketmaster data breach.

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