Chedi Hotel Data Breach Claim

Guests at the Chedi Muscat are at risk following a ransomware attack.
You might not know that you are affected.
But if you are, you could be due compensation.

Get justice for the Chedi Hotel data breach

Chedi Muscat is a lavish beach resort in Oman. But guests staying at this hotel could be at risk after cybercriminals accessed their personal data. This is not the five-star experience they were promised by the hotel.

Our investigations reveal that Chedi Muscat suffered a security breach to its operating systems following a ransomware attack. The hotel reported the incident to the authorities in October 2020, but it did not notify affected customers. So you won’t know if your data was accessed by cybercriminals.

If you were a customer of Chedi Muscat between October 2019 and October 2020, your data could be at risk. If you were a guest at the hotel between these dates, register with us and we will find out if your information was accessed.

Keller Lenkner UK is considering a Chedi Muscat Hotel data breach group action to help those affected by this cyberattack.


Why claim Chedi Muscat data breach compensation?

Hold the guilty party to account for failing to protect your private information.

Receive financial compensation for your losses.

Force organisations to implement better data security.

Are you at risk following the Chedi Muscat hotel data breach?

A ransomware attack happens when criminals infect an organisation’s systems and prevent or limit access unless a ransom is paid. Ransom may also be requested to stop the criminals releasing sensitive data into the public domain. Finding out that your personal data has been held hostage in a ransomware violation can be extremely distressing.

To make matters worse, data stolen in ransomware attacks is often put up for sale on the dark web and bought by criminals who want to commit further crimes against you. So it’s no wonder that people commonly suffer emotional anguish, anxiety, and stress after a ransomware data hack.

While we don’t yet know what the criminals have done with the personal information accessed in this case, anyone who stayed at the Chedi Muscat between October 2019 and October 2020 should take immediate steps to protect themselves from phishing and fraud attempts.

Click here for tips on how to protect yourself after a data breach or cyberattack.


Talk to our expert data breach lawyers today on 0151 459 5850

Chedi Muscat Data Breach Timeline

  • 14th October 2020
    Hotels Management Company International SAOG (which owns the Chedi Muscat Hotel) admitted that the resort had experienced a data security breach in its operating systems.
  • September 2021
    Following invetigations into this breach, we invited people to register to a potential group action claim.

Latest News



Find out more about making a group action claim for compensation.



What does no-win, no-fee actually mean and are there really no costs if you appoint us?

Why use Keller Lenkner UK to make a claim?

We are one of the most experienced multi-claimant law firms in the UK.

We represent clients in group actions and individual cases with innovation, resources, and expertise.

We work with expert barristers to ensure you get the very best level of legal support available.

We have all the resources and global expertise necessary to take on complicated cases and win.

We have offices in Chancery Lane, London and Liverpool City Centre, and the technology to provide a nationwide service.

We use technology to deliver a better legal experience to our clients.

We work on a no-win, no-fee basis.

We make the process straightforward and hassle-free.


Your questions answered

See our answers to the FAQs we get asked about the Chedi Muscat data breach.

FAQs about the Chedi Muscat data breach

The company experienced a cyber-attack resulting in a breach of its data and network. The active directory was attacked by Sekhmet ransomware.

  • Contact information (name, email address, mailing address, and phone number)
  • Payment information (including payment card numbers, billing address, and bank account information)
  • Demographic data (date of birth, gender, country of residence, and preferred language)
  • Information related to your reservation, stay, or visit to any GHM property
  • Information necessary to fulfil your special requests and/or specific accommodations.

If you were a customer of the Chedi between October 2019 and October 2020, your data could be at risk. If you were a guest at the hotel between these dates, register with us and we will find out if your information has been accessed.

Anyone who stayed at the Chedi Muscat between October 2019 and October 2020 should take immediate steps to protect themselves from phishing and fraud attempts.

It is possible that a no-win, no-fee group action data breach claim will be launched against the hotel. To find out if you can join such a claim, register with Keller Lenkner UK today. Once signed up, we will keep you updated as developments unfold, and let you know when a claim can be officially launched. There are no costs to register and no obligation to proceed.

A group action claim is where a group of people – sometimes even thousands of people – have been affected by the same issue. Group action cases are also known as class actions, multi-claimant, or multi-party actions.

There are no costs to join a claim. However, if your claim is successful, you may have to pay a ‘success fee’. This fee is taken from the compensation awarded to you. At Keller Lenkner UK, our success fee is competitive, and we make sure you are fully informed about any potential costs before you officially join our action. If you lose, you won’t have to pay a penny.

What can you claim for?

While each case is judged on its own merits, there are some things we would typically look for when it comes to when claiming compensation following a data breach, cybercrime or other GDPR violation:

Financial loses

With stolen data, cybercriminals can make purchases using your bank and credit cards, apply for credit in your name, set up fraudulent bank accounts and access your existing online accounts.


GDPR failures, cybercrime and data breaches can have a significant impact on you, both mentally and physically. They can cause or exacerbate anxiety, stress and other psychological conditions.

Loss of privacy

Your data has value, and organisations must be held to account if they fail to protect your right to data privacy or otherwise do not uphold your GDPR rights.

How to protect yourself following a data breach or cybercrime

  • Contact your bank or credit card provider immediately if your financial data has been exposed.
  • Check all bills and emails for goods or services you have not ordered.
  • Check your bank account for unfamiliar transactions.
  • Alert your bank or credit card provider immediately if there is any suspicious activity.
  • Monitor your credit score for any unexpected dips.
  • Call Credit, Experian and Equifax to ensure credit isn’t taken out in your name.
  • Never provide your PIN or full password to anyone (even someone claiming to be from your bank).
  • Never been pressured into moving money to another account for fraud reasons. A legitimate bank won’t ask you to do this.
  • Follow the security instructions provided by the organisation that breached your data.
  • Never automatically click on any suspicious links or downloads in emails or texts.
  • Don’t assume an email or phone call is authentic just because someone has your details.
  • Be careful who you trust – criminals often use scare tactics to try and trick you into revealing your security details.
  • Know that, even if you recognise a name or number, it might not be genuine.
  • Don’t be rushed or pressured into making a decision. A trustworthy organisation would never force you to make a financial transaction on the spot.
  • Never provide your full password, pin or security code to someone over the phone (or via message). If a bank believes a transaction has been fraudulent, they will not ask for this information to cancel the transaction.
  • Listen to your instincts and ask questions if something feels “off”.
  • Refuse requests for personal or financial information and stop discussions if you are at all unsure.
  • Contact your bank or financial service provider on a number you know and trust to check if a communication is genuine.
  • Be cautious of unsolicited communications that refer you to a web page asking for personal data.
  • Don’t accept friend requests from people you don’t know on social media.
  • Review your online privacy settings.
  • Report suspected fraud attempts to the police and Action Fraud.
  • Register with the Cifas protective registration service to slow down credit applications made in your name.
  • Change your passwords regularly and use a different password for every account (a password manager can help with this).
  • Protect your devices with up-to-date internet security software.