Business & Retail
Data Breach Claims

Your data is a valuable commodity, but many businesses are not protecting this as well as they should do. If you have been the victim of a data breach, we can help.

Get justice for a business or retail data breach

We all trust businesses with our personal data in return for products and services. But we expect these companies to have the knowledge and ability to handle our information securely. Unfortunately, all too often, this is not the case, and our data privacy is being violated.

The truth is that most breaches are preventable. Companies just do not like investing in cybersecurity, updating their systems, or training their staff. And, while many companies are using online shopping and in-store technology to boost profits and make the buying process easier, when moving to a digital model, many organistions do not make protecting customers from online fraud a priority.

All kinds of businesses are experiencing data breaches. This includes:

Airlines. Airlines are letting customers down and there has been a massive increase in the number of passenger air transportation data breaches.

Retailers. With several high-profile retail data breaches hitting the headlines, shopper trust is arguably at a long time low. And, every day, smaller retail data breaches are affecting individuals across the UK.

Technology companies. As the UK adopts new technology and apps, the need for robust security measures to protect personally identifiable information is often being overlooked.

Financial businesses. Our financial data is a lucrative target for hackers. But, in most cases, financial data breaches occur because of simple human errors and poor data security processes.

Regardless of the business type, organisations must invest in robust security measures to eradicate any security vulnerabilities and keep their customers safe. Until this happens, data breaches will continue to rise, and people will be forced to make compensation claims to recoup their losses, uphold their data privacy rights, and ensure that businesses implement more secure processes.

If you have been a victim of a business or retail data breach, we can help you make a no-win, no-fee claim for compensation.

Contact us today for a free, no-obligation, assessment of your case.

Cases we handle at Keller Lenkner UK

At Keller Lenkner UK, our data protection lawyers deal with a wide range of business and retail data breach cases every day.

Keller Lenkner UK has gained an enviable reputation in data breach law. And, with a team of data breach experts led by Kingsley Hayes – arguably the UK’s foremost data breach solicitor – and considerable expertise in this field, it’s easy to see why. Here are just some examples of the business and retail cases our data protection lawyers have dealt with…

John’s* complainant data breach

John made a complaint to a business regarding the standard of its service. The company posted this complaint online in error. This included John’s personal details and a copy of his correspondence.

This personal data was publicly available online for several years before the mistake was spotted. 

We are helping John to claim compensation for this breach of his privacy.

Stephen’s* gym data breach

Criminals targeted Stephen’s gym in a cyber-attack. As a result of the attack, his personal and financial data was breached. This included his bank account information (account number and sort code).

Whilst he has not yet been the victim of financial theft, Stephen is now at a greater risk of fraud, theft, and scams, and his emotional health has suffered as a result.

We are helping Stephen claim compensation for the distress and data privacy suffered because of this breach.

Marijke’s* credit provider data breach

Marijke took out credit from a reputable online provider. Cybercriminals targeted the company, and her personal data was accessed by the hackers.

As well as her name and contact details, the cybercriminals also got hold of her credit report information. Marijke is now a potential target for fraud and theft, and this has caused her significant emotional distress.

We are helping Marijke claim compensation for the distress and data privacy suffered because of this breach.

*Names have been changed to protect client confidentiality.

Our current business & retail actions

In some cases, you won’t be the only person to experience the data breach. In these instances, it might be worth joining a group action. Our current business and retail group actions include:



If a private parking company has sent you an invalid PCN, or if the DVLA has given a parking company your personal information in error, you could be due compensation.

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Parasol Group

In January 2022, Parasol Group shut down some of its systems after it discovered “malicious activity” on its network.

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Zoosk Dating


In May 2020, dating website and app Zoosk was the subject of a cyber-attack. The incident, which was carried out by hacking group ShinyHunters, resulted in the exfiltration of 30 million user records with approximately 85% of the platform’s community affected.

Read More »
Vision Direct header

Vision Direct

In January 2022, customers of Vision Direct were informed that their financial information might have been compromised in a data security incident.

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Simplify Group

Home movers across the UK were left unable to exchange, complete or move home due to a severe cyber failure. The incident happened when Simplify Group, a company that provides conveyancing services to several leading agencies, experienced a ‘major security breach’.

Read More »
Linkedin editorial


LinkedIn has suffered a massive data breach affecting 700 million people. In total, 92% of LinkedIn users are reportedly affected by this breach. The stolen data includes salary information.

Read More »

Why claim business & retail data breach compensation?

Hold businesses to account for failing to protect your private information.

Receive financial compensation for your losses.

Force businesses to implement better data security.

Why use Keller Lenkner UK to make a claim?

We are one of the most experienced multi-claimant law firms in the UK.

We represent clients in group actions and individual cases with innovation, resources, and expertise.

We work with expert barristers to ensure you get the very best level of legal support available.

We have all the resources and global expertise necessary to take on complicated cases and win.

We have offices in Chancery Lane London, Birmingham and Liverpool, and the technology to provide a nationwide service, so we can help clients across England & Wales.

We use technology to deliver a better legal experience to our clients.

We work on a no-win, no-fee basis.

We make the process straightforward and hassle-free.


Latest news

University students sit chatting in a library

A quick guide to the Blackbaud data breach

In May 2020, over 100 educational, charitable, and third-sector organisations had their customer, donor, and membership data stolen. The breach happened when Blackbaud – a firm that provides administration, fundraising, and financial management software – was targeted by cybercriminals in a devastating cyber-attack. The hackers demanded a ransom in exchange for deleting the data, which Blackbaud paid.

Read More »
Zoosk Dating

FAQs about the Zoosk data breach

At Keller Lenkner UK, we have launched a group action to help those in England & Wales affected by the Zoosk data breach to claim compensation. Here are some of the frequently asked questions we have been asked about this case.

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What can you claim for?

While each case is judged on its own merits, there are some things we would typically look for when it comes to when claiming compensation following a data breach, cybercrime or other GDPR violation:

Financial loses

With stolen data, cybercriminals can make purchases using your bank and credit cards, apply for credit in your name, set up fraudulent bank accounts and access your existing online accounts.


GDPR failures, cybercrime and data breaches can have a significant impact on you, both mentally and physically. They can cause or exacerbate anxiety, stress and other psychological conditions.

Loss of privacy

Your data has value, and organisations must be held to account if they fail to protect your right to data privacy or otherwise do not uphold your GDPR rights.

How to protect yourself following a data breach or cybercrime

  • Contact your bank or credit card provider immediately if your financial data has been exposed.
  • Check all bills and emails for goods or services you have not ordered.
  • Check your bank account for unfamiliar transactions.
  • Alert your bank or credit card provider immediately if there is any suspicious activity.
  • Monitor your credit score for any unexpected dips.
  • Call Credit, Experian and Equifax to ensure credit isn’t taken out in your name.
  • Never provide your PIN or full password to anyone (even someone claiming to be from your bank).
  • Never been pressured into moving money to another account for fraud reasons. A legitimate bank won’t ask you to do this.
  • Follow the security instructions provided by the organisation that breached your data.
  • Never automatically click on any suspicious links or downloads in emails or texts.
  • Don’t assume an email or phone call is authentic just because someone has your details.
  • Be careful who you trust – criminals often use scare tactics to try and trick you into revealing your security details.
  • Know that, even if you recognise a name or number, it might not be genuine.
  • Don’t be rushed or pressured into making a decision. A trustworthy organisation would never force you to make a financial transaction on the spot.
  • Never provide your full password, pin or security code to someone over the phone (or via message). If a bank believes a transaction has been fraudulent, they will not ask for this information to cancel the transaction.
  • Listen to your instincts and ask questions if something feels “off”.
  • Refuse requests for personal or financial information and stop discussions if you are at all unsure.
  • Contact your bank or financial service provider on a number you know and trust to check if a communication is genuine.
  • Be cautious of unsolicited communications that refer you to a web page asking for personal data.
  • Don’t accept friend requests from people you don’t know on social media.
  • Review your online privacy settings.
  • Report suspected fraud attempts to the police and Action Fraud.
  • Register with the Cifas protective registration service to slow down credit applications made in your name.
  • Change your passwords regularly and use a different password for every account (a password manager can help with this).
  • Protect your devices with up-to-date internet security software.