Blackbaud Data Breach

If your data has been put at risk in this data breach, register to claim with Keller Lenkner UK.

Get justice for the Blackbaud data breach

In 2020, over 100 educational, charitable, and third-sector organisations had their data stolen following a breach at Blackbaud.

Blackbaud – a firm that provides administration, fundraising, and financial management software – was targeted by cybercriminals in a devastating cyber-attack. The hackers demanded a ransom in exchange for deleting the data, which Blackbaud paid.

Blackbaud took weeks to warn people that their data had been stolen. This left victims of the hack at risk of further attacks as they did not realise their data was in the hands of criminals, and that they needed to be extra vigilant.

Furthermore, despite initially claiming that financial data had not been stolen, Blackbaud later admitted that bank account information and users’ passwords were among details feared accessed by hackers (although not everyone will have had their financial details compromised). 

According to the BBC, as of October 2020, the Blackbaud data breach had impacted at least 166 organisations.

If your data was included in this breach, you may be able to make a compensation claim with Keller Lenkner UK. 

Why claim data breach compensation?

Hold organisations to account for failing to protect your private information.

Receive financial compensation for your losses.

Force organisations to implement better data security.

Has your data been compromised in the Blackbaud data breach?

Several UK universities and charities were compromised in this data breach. By now, these organisations should have told those affected.

Many of those who have received confirmation are now understandably concerned. The damage that can be caused if cybercriminals use this financial and personal information fraudulently could be significant.

The affected institutions include:

UK Universities

Including Aberdeen, Birmingham, Bristol, Brunel, Durham, East Anglia, Exeter, Glasgow, Heriot-Watt, Kent, Leeds, Liverpool, London, Loughborough, Manchester, Northampton, Oxford Brookes, Reading, Robert Gordon, Staffordshire, Strathclyde, Sussex, and West London.

Many Oxbridge colleges and private schools were also implicated.

The universities involved have sent letters and emails apologising to those affected.


Including The National Trust, Young Minds, Action on Addiction, Breast Cancer Now, the Choir with No Name, Maccabi GB, Sue Ryder, the Urology Foundation and the Wallich.

The Labour Party

Blackbaud has confirmed that donator names, email addresses, phone numbers, and donation amounts were stolen in the Labour Party data breach. But that isn’t the only breach experienced by the Party.

Blackbaud Data Breach Timeline

  • 14 May 2020
    Blackbaud becomes aware that it has been targeted by hackers.
  • 16 July 2020
    Blackbaud began telling users of a system breach.
  • 24 July 2020
    More than 20 universities and charities in the UK, US and Canada confirm they are victims of the Blackbaud cyber-attack.
  • October 2020
    Reports emerge that financial data was included in this breach.
  • September 2021
    The ICO issued a reprimand to Blackbaud for breaking data protection law.

Latest News

University students sit chatting in a library

A quick guide to the Blackbaud data breach

In May 2020, over 100 educational, charitable, and third-sector organisations had their customer, donor, and membership data stolen. The breach happened when Blackbaud – a firm that provides administration, fundraising, and financial management software – was targeted by cybercriminals in a devastating cyber-attack. The hackers demanded a ransom in exchange for deleting the data, which Blackbaud paid.

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Find out more about making a group action claim for compensation.



What does no-win, no-fee actually mean and are there really no costs if you appoint us?

Why use Keller Lenkner UK to make a claim?

We are one of the most experienced multi-claimant law firms in the UK.

Our GDPR, data breach and cybercrime specialists have a combined experience of over 50 years.

We represent clients in group actions and individual cases with innovation, resources, and expertise.

We work with expert barristers to ensure you get the very best level of legal support available.

We have all the resources and global expertise necessary to take on complicated cases and win.

We have offices in Chancery Lane London, Birmingham and Liverpool, and the technology to provide a nationwide service, so we can help clients across England & Wales.

We use technology to deliver a better legal experience to our clients.

We work on a no-win, no-fee basis.

We make the process straightforward and hassle-free.


Your questions answered

See our answers to the FAQs we get asked about the Blackbaud data breach.

The Blackbaud data breach happened when the software company experienced a cyberattack in May 2020. As a result of the hack, the personal data of millions of people may have been stolen. In our experience, attacks of this kind happen because of poor data security processes.

The information accessed depends on the institution involved. According to the BBC this could include:

  • Personal data such as names, ages, and addresses
  • Passwords
  • Car licence details
  • Employer information
  • Donor info including:
    • estimated wealth and identified assets
    • total number and value of past donations to the organisation in question
    • wider history of philanthropic and political gifts
    • spouses’ identity and past gift-giving
    • likelihood to make a bequest triggered by their death

Blackbaud has also admitted that bank account information was among the details feared accessed by hackers. Although not everyone will have had their financial details compromised. 

If your details were accessed in the Blackbaud data hack, you should have been informed. Anyone impacted by this breach can now make a compensation claim with Keller Lenkner UK.  

If you have been told that your data was involved in this breach, you can join our no-win, no-fee compensation claim. There are no costs to register and no obligation to proceed.

A group action claim is where a group of people – sometimes even thousands of people – have been affected by the same issue. Group action cases are also known as class actions, multi-claimant, or multi-party actions.

There are no costs to join a claim. However, if your claim is successful, you may have to pay a ‘success fee’. This fee is taken from the compensation awarded to you. At Keller Lenkner UK, our success fee is competitive, and we make sure you are fully informed about any potential costs before you officially join our action. If you lose, you won’t have to pay a penny.

What can you claim for?

While each case is judged on its own merits, there are some things we would typically look for when it comes to when claiming compensation following a data breach, cybercrime or other GDPR violation:

Financial loses

With stolen data, cybercriminals can make purchases using your bank and credit cards, apply for credit in your name, set up fraudulent bank accounts and access your existing online accounts.


GDPR failures, cybercrime and data breaches can have a significant impact on you, both mentally and physically. They can cause or exacerbate anxiety, stress and other psychological conditions.

Loss of privacy

Your data has value, and organisations must be held to account if they fail to protect your right to data privacy or otherwise do not uphold your GDPR rights.

How to protect yourself following a data breach or cybercrime

  • Contact your bank or credit card provider immediately if your financial data has been exposed.
  • Check all bills and emails for goods or services you have not ordered.
  • Check your bank account for unfamiliar transactions.
  • Alert your bank or credit card provider immediately if there is any suspicious activity.
  • Monitor your credit score for any unexpected dips.
  • Call Credit, Experian and Equifax to ensure credit isn’t taken out in your name.
  • Never provide your PIN or full password to anyone (even someone claiming to be from your bank).
  • Never been pressured into moving money to another account for fraud reasons. A legitimate bank won’t ask you to do this.
  • Follow the security instructions provided by the organisation that breached your data.
  • Never automatically click on any suspicious links or downloads in emails or texts.
  • Don’t assume an email or phone call is authentic just because someone has your details.
  • Be careful who you trust – criminals often use scare tactics to try and trick you into revealing your security details.
  • Know that, even if you recognise a name or number, it might not be genuine.
  • Don’t be rushed or pressured into making a decision. A trustworthy organisation would never force you to make a financial transaction on the spot.
  • Never provide your full password, pin or security code to someone over the phone (or via message). If a bank believes a transaction has been fraudulent, they will not ask for this information to cancel the transaction.
  • Listen to your instincts and ask questions if something feels “off”.
  • Refuse requests for personal or financial information and stop discussions if you are at all unsure.
  • Contact your bank or financial service provider on a number you know and trust to check if a communication is genuine.
  • Be cautious of unsolicited communications that refer you to a web page asking for personal data.
  • Don’t accept friend requests from people you don’t know on social media.
  • Review your online privacy settings.
  • Report suspected fraud attempts to the police and Action Fraud.
  • Register with the Cifas protective registration service to slow down credit applications made in your name.
  • Change your passwords regularly and use a different password for every account (a password manager can help with this).
  • Protect your devices with up-to-date internet security software.