Just like any business, airlines must ensure that sensitive customer information is kept secure. But, for British Airways, customer privacy did not seem to be a priority after a series of data protection failures at the airline. Not exactly what you would expect from an airline with a reputation for high-class customer service.
In 2018, poor IT infrastructure caused a data privacy violation in which almost 400,000 British Airways customers had their bank card details stolen. This case is now one of the most severe cyber-attacks in UK history. When investigating this breach, a second data breach was uncovered. And, to make matters worse, in 2019 a vulnerability within British Airway’s e-ticketing system was also exposed.
Once known as the world’s favourite airline, British Airway’s reputation has been seriously damaged by these data protection failures.
Following an investigation into the 2018 data breach, British Airways was fined £20 million by the Information Commissioner’s Office (ICO). But this payment will not be used to compensate victims. In fact, any money received by the ICO goes back to the Treasury.
So, the only way victims of the British Airways data breach can get compensation for any harm and/or distress experienced is to take legal action against the airline.
Use a specialist data breach lawyer to claim BA data breach compensation
Access to professional legal advice is an essential right. Nevertheless, concerns about the cost of making a claim can stop people from appointing a solicitor.
To help protect your rights and ensure you get the compensation you deserve, at Keller Lenkner UK, our expert data breach lawyers are acting on behalf of affected British Airways customers in England and Wales on a NO-WIN, NO-FEE basis.
Join our claim
To join our claim, you need evidence that your data was involved in the data breach. British Airways has emailed everyone involved in the violation, and we can use that email to start your claim.
If you do not have that email, for example, if it went into your spam folder and has since been deleted, you will need to provide alternative evidence (e.g. a booking confirmation for a flight made between 21 April 2018 and 28 July 2018 and/or 21 August 2018 and 5 September 2018).
One of the most experienced multi-claimant law firms in the UK, our data breach specialists represent clients against large, well-funded companies. And, unlike some data breach lawyers, we have all the resources and expertise necessary to take on your case and win. So, why settle for less?